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Exploring relationship among customer dissatisfaction, complaints, and loyalty in the virtualized environment : roles of advanced services
Cho, Yoon C. - In: International business and economics research journal 12 (2013) 11, pp. 1343-1360
Persistent link: https://www.econbiz.de/10010233767
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Assessing customers' attitudes/expectations toward online grocery businesses
Cho, Yoon C. - In: Journal of business & economics research 7 (2009) 7, pp. 49-61
Persistent link: https://www.econbiz.de/10003869846
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A cross-cultural comparison analysis of customer attitudes toward mobile phone services in the US and Korea
Cho, Yoon C. - In: International business and economics research journal 8 (2009) 4, pp. 13-25
Persistent link: https://www.econbiz.de/10003850435
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Measuring customer attitudes toward single vs. hybrid retail formats : impact of gender and brand name familiarity
Cho, Yoon C. - In: The journal of applied business research 23 (2007) 4, pp. 79-92
Persistent link: https://www.econbiz.de/10003631937
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Assessing country-of-origin effects : the impact of an international event
Cho, Yoon C.; Ha, Joseph - In: The journal of applied business research 21 (2005) 3, pp. 47-60
Persistent link: https://www.econbiz.de/10003101937
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Exploring warning messages on conditional principles & predicting social behavior
Cho, Yoon C.; Rim, Jihoon - In: Journal of business & economics research 11 (2013) 11, pp. 469-483
Persistent link: https://www.econbiz.de/10010230273
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The effects of customer dissatisfaction on switching behavior in the service sector
Cho, Yoon C.; Song, Juyeon - In: Journal of business & economics research 10 (2012) 10, pp. 579-591
Persistent link: https://www.econbiz.de/10009659212
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Online shoppers' response to price comparison sites
Jung, Kwon; Cho, Yoon C.; Lee, Sun - In: Journal of business research : JBR 67 (2014) 10, pp. 2079-2087
Persistent link: https://www.econbiz.de/10010400114
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Analyzing the effectiveness of public policy advertising on attitudes and behavioral changes
Yun, Bichwi; Cho, Yoon C. - In: Journal of business & economics research 12 (2014) 4, pp. 357-370
Persistent link: https://www.econbiz.de/10010432140
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Analyzing the effects of product label messages on consumers' attitudes and intentions
Mihaela-Roxana, Ifrim; Cho, Yoon C. - In: Journal of business & economics research 8 (2010) 11, pp. 125-136
Persistent link: https://www.econbiz.de/10008772598