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How psychological resourcefulness increases salesperson's sales performance and the satisfaction of their customers : exploring the mediating role of customer-oriented behaviors
Lussier, Bruno; Hartmann, Nathaniel N. - In: Industrial marketing management : the international … 62 (2017), pp. 160-170
Persistent link: https://www.econbiz.de/10011707104
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Advancing sales theory through a holistic view : how social structures frame selling : introduction
Hartmann, Nathaniel N.; Wieland, Heiko; Vargo, Stephen L.; … - In: Journal of personal selling & sales management : JPSSM 40 (2020) 4, pp. 221-226
Persistent link: https://www.econbiz.de/10012395123
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Curbing the undesirable effects of emotional exhaustion on ethical behaviors and performance : a salesperson-manager dyadic approach
Lussier, Bruno; Hartmann, Nathaniel N.; Bolander, Willy - In: Journal of business ethics : JBE 169 (2021) 4, pp. 747-766
Persistent link: https://www.econbiz.de/10012496038
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Customers' relationship with the service firm and its sales personnel : does gender matter?
Cho, Yoon-na; Rutherford, Brian N. - In: Journal of marketing theory and practice 19 (2011) 3, pp. 325-336
Persistent link: https://www.econbiz.de/10009243277
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The retail environment design (RED) scale : conceptualization and measurement
Steen, Julie; Rutherford, Brian N.; Babin, Barry J.; … - In: European journal of marketing 58 (2024) 4, pp. 900-927
Persistent link: https://www.econbiz.de/10015047347