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The effect of corporate social responsibility on brand equity and the moderating role of ethical consumerism : the case of Starbucks

Kang, Jee-Won; Namkung, Young - In: Journal of hospitality & tourism research : JHTR ; the … 42 (2018) 7, pp. 1130-1151

Persistent link: https://www.econbiz.de/10011922309

Effects of perceived service fairness on emotions, and behavioral intentions in restaurants

Namkung, Young; Jang, Soo Cheong Shawn - In: European journal of marketing : EJM 44 (2010) 9/10, pp. 1233-1259

Persistent link: https://www.econbiz.de/10008661743

Customer complaints in restaurants : do they differ by service stages and loyalty levels?

Namkung, Young; Jang, Soocheong (Shawn); Choi, Soo Keun - In: International journal of hospitality management 30 (2011) 3, pp. 495-502

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Effects of restaurant green practices on brand equity formation : do green practices really matter?

Namkung, Young; Jang, Soocheong (Shawn) - In: International journal of hospitality management 33 (2013), pp. 85-95

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Perceived quality, emotions, and behavioral intentions : application of an extended Mehrabian-Russell model to restaurants

Jang, Soocheong (Shawn); Namkung, Young - In: Journal of business research : JBR 62 (2009) 4, pp. 451-460

Persistent link: https://www.econbiz.de/10003839885

The effects of international fairness on satisfaction and behavioral intentions : mature versus non-mature customers

Namkung, Young; Jang, Soocheong (Shawn) - In: International journal of hospitality management 28 (2009) 3, pp. 397-405

Persistent link: https://www.econbiz.de/10003855821

Are consumers willing to pay more for green practices at restaurants?

Namkung, Young; Jang, Soocheong (Shawn) - In: Journal of hospitality & tourism research : JHTR ; the … 41 (2017) 3, pp. 329-356

Persistent link: https://www.econbiz.de/10011650224

Effects of perceived service fairness on emotions, and behavioral intentions in restaurants

Namkung, Young; Jang, Soo Cheong (Shawn) - In: European Journal of Marketing 44 (2010) 9/10, pp. 1233-1259

Purpose – This study aims to investigate interrelationships among perceived service fairness, emotions and behavioral intentions in a restaurant context. Design/methodology/approach – Data were collected from two casual dining restaurants in the USA. The data were analyzed following Anderson...

Persistent link: https://www.econbiz.de/10014722677