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Cleanliness unravelled: a revi...
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Consumer behaviour
Customer satisfaction
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International journal of hospitality management
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Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
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ECONIS (ZBW)
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Measuring perceived cleanliness in service environments : scale development and validation
Vos, Martijn C.
;
Galetzka, Mirjam
;
Mobach, Mark P.
; …
- In:
International journal of hospitality management
83
(
2019
),
pp. 11-18
Persistent link: https://www.econbiz.de/10012121900
Saved in:
2
The impact of physical changes on customer behavior
Mobach, Mark P.
- In:
Management research review
36
(
2013
)
3
,
pp. 278-295
Persistent link: https://www.econbiz.de/10009729329
Saved in:
3
Human and spatial dimensions of retail density : revisiting the role of perceived control
Rompay, Thomas J. L. van
;
Galetzka, Mirjam
;
Pruyn, Ad
; …
- In:
Psychology & marketing
25
(
2008
)
4
,
pp. 319-335
Persistent link: https://www.econbiz.de/10003735829
Saved in:
4
New perspectives on customer relationships : how relational models influence customer experience and how they are activated
Pol, Harald
;
Galetzka, Mirjam
;
Pruyn, Ad
- In:
Journal of relationship marketing : innovations and …
19
(
2020
)
1
,
pp. 29-51
Persistent link: https://www.econbiz.de/10012181036
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