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Mad and misleading : incidental anger promotes deception

Yip, Jeremy A.; Schweitzer, Maurice E. - In: Organizational behavior and human decision processes : … 137 (2016), pp. 207-217

Persistent link: https://www.econbiz.de/10011619038

Customers' coping with interpersonal conflicts in intra and inter-cultural service encounters

Zourrig, Haithem; Chebat, Jean-Charles; Toffoli, Roy; … - In: AMS review : official publication of the Academy of … 4 (2014) 1/2, pp. 21-31

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Coping with loneliness through materialism : strategies matter for adolescent development of unethical behaviors

Gentina, Élodie; Shrum, L. J.; Lowrey, Tina M. - In: Journal of business ethics : JOBE 152 (2018) 1, pp. 103-122

Persistent link: https://www.econbiz.de/10011926857

Renting as a coping strategy : the effect of unethical product attributes on the choice between renting and buying

Kang, In-Hye; Park, Taehoon - In: Marketing letters : a journal of research in marketing 35 (2024) 3, pp. 335-351

Persistent link: https://www.econbiz.de/10015125233

The influence of emotions on game and service satisfaction and behavioral intention in winning and losing situations : moderating effect of identification with the team

Yim, Brian H.; Byon, Kevin K. - In: Sport marketing quarterly : preferred journal of the … 27 (2018) 2, pp. 93-106

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Conflicted emotions following trust-based interaction

Schniter, Eric; Sheremeta, Roman M.; Shields, Timothy W. - In: Journal of economic psychology : research in economic … 51 (2015), pp. 48-65

Persistent link: https://www.econbiz.de/10011506838

Paradoxes of technology : consumer cognizance, emotions, and coping strategies

Mick, David Glen; Fournier, Susan - 1998

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Coping Emotional Discomfort At Retail Checkout : Potential Distractions and Implications

P, Vinish; Pinto, Prakash; Hawaldar, Iqbal Thonse; … - 2022

Retail customers often wait to complete their purchases during the checkout process. Prior research suggests that long checkout lines and service delays negatively affect customers’ evaluation of store services. The present study investigates the potential customer and in-store distractions...

Persistent link: https://www.econbiz.de/10014242061

There's not much to tell : the impact of emotional resilience on negative word-of-mouth following service failure

Lteif, Lama; Rubin, Dan; Ball, Joan P.; Lamberton, Cait - In: Psychology & marketing 40 (2023) 9, pp. 1808-1820

Persistent link: https://www.econbiz.de/10014338326

Coping, rumination, and electronic word-of-mouth : segmenting consumer responses to service failure via fuzzy clustering

Gonnon, Martin; Taheri, Babak; Disegna, Marta; Prayag, … - In: Journal of business research : JBR 166 (2023), pp. 1-15

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