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Perceived Fairness and User Engagement : A Quasi-Natural Experiment on Impacts of Rule Breach and Recovery Measures in Online Gaming

Chen, Jianqing; He, Shu; Yang, Xue - 2020

Online gaming platforms are inevitably subject to system vulnerabilities such as bugs and loopholes. Some players may take advantages of these bugs to gain illegitimate benefits, being viewed as rule breakers to platforms. Online platforms face a dilemma between disciplining rule breakers with...

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