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Investigating the key routes to customers' delightful moments in the hotel context
Lee, Seonjeong; Shea, Linda - In: Journal of hospitality marketing & management 24 (2015) 5/6, pp. 532-553
Persistent link: https://www.econbiz.de/10011349968
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Advancing a model of dining
Roberts, Chris; Shea, Linda J.; Johanson, Misty - In: Journal of hospitality & tourism research : JHTR ; the … 42 (2018) 5, pp. 675-679
Persistent link: https://www.econbiz.de/10011912301
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Dining behaviors : considering a foodservice theory of in-home, local community, and eating while traveling
Roberts, Chris; Shea, Linda J. - In: Journal of hospitality & tourism research : JHTR ; the … 41 (2017) 4, pp. 393-397
Persistent link: https://www.econbiz.de/10011684815
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The evolution of service toward automated customer assistance : there is a difference
Roberts, Chris; Maier, Thomas - In: International journal of contemporary hospitality management 36 (2024) 6, pp. 1914-1925
Persistent link: https://www.econbiz.de/10015133895
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Theory of dining
Roberts, Chris; Thomas, Lisa Young; Johanson, Misty - In: Journal of hospitality & tourism research : JHTR ; the … 46 (2022) 8, pp. 1574-1595
Persistent link: https://www.econbiz.de/10013387421