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Consumer behaviour
Betriebliches Informationssystem
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Business horizons
2
Journal of business communication : JBC
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ECONIS (ZBW)
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Comparing human-to-human and human-to-AEA communication in service encounters
Salomonson, Nicklas
;
Allwood, Jens
;
Lind, Mikael
;
Alm, …
- In:
Journal of business communication : JBC
50
(
2013
)
1
,
pp. 87-116
Persistent link: https://www.econbiz.de/10010198669
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2
Unveiling user-generated content : designing websites to best present customer reviews
Liu, Qianqian
;
Karahanna, Elena
;
Watson, Richard T.
- In:
Business horizons
54
(
2011
)
3
,
pp. 231-240
Persistent link: https://www.econbiz.de/10009126407
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Balancing customer privacy, secrets, and surveillance : insights and management
Plangger, Kirk
;
Watson, Richard T.
- In:
Business horizons
58
(
2015
)
6
,
pp. 625-633
Persistent link: https://www.econbiz.de/10011392835
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