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Generation Y's dining information seeking and sharing behavior on social networking sites : an exploratory study

Bilgihan, Anil; Peng, Cheng; Kandampully, Jay - In: International journal of contemporary hospitality management 26 (2014) 3, pp. 349-366

Persistent link: https://www.econbiz.de/10010358470

Customer loyalty : a review and future directions with a special focus on the hospitality industry

Kandampully, Jay; Zhang, Tingting Christina; Bilgihan, Anil - In: International journal of contemporary hospitality management 27 (2015) 3, pp. 379-414

Persistent link: https://www.econbiz.de/10011308466

What drives Gen Y loyalty? Understanding the mediated moderating roles of switching costs and alternative attractiveness in the value-satisfaction-loyalty chain

Chuah, Stephanie Hui-wen; Marimuthu, Malliga; … - In: Journal of retailing and consumer services 36 (2017), pp. 124-136

Persistent link: https://www.econbiz.de/10011697928

Towards a unified customer experience in online shopping environments : antecedents and outcomes

Bilgihan, Anil; Kandampully, Jay; Zhang, Tingting Christina - In: International journal of quality and service sciences 8 (2016) 1, pp. 102-119

Persistent link: https://www.econbiz.de/10011558938

Linking servicescape and experiencescape : creating a collective focus for the service industry

Kandampully, Jay; Bilgihan, Anil; Amer, Sally Mohamed - In: Journal of service management 34 (2023) 2, pp. 316-340

Persistent link: https://www.econbiz.de/10014337954

Experiential marketing to Gen Z : fine-tuning brand experience through virtual reality

Bogicevic, Vanja; Liu, Qing; Kandampully, Jay; Seo, Soobin - In: Journal of hospitality & tourism research : JHTR ; the … 48 (2024) 8, pp. 1424-1438

Persistent link: https://www.econbiz.de/10015192630

Consumer complaints and recovery through guaranteeing self-service technology

Robertson, Nichola; MacQuilken, Lisa; Kandampully, Jay - In: Journal of consumer behaviour : an international … 11 (2012) 1, pp. 21-30

Persistent link: https://www.econbiz.de/10009508885

The role of emotional aspects in younger consumer-brand relationships

Hwang, Jiyoung; Kandampully, Jay - In: The journal of product & brand management 21 (2012) 2, pp. 98-108

Persistent link: https://www.econbiz.de/10009569992

Buying environment characteristics in the context of e-service

Kim, Jung-hwan; Kim, Minjeong; Kandampully, Jay - In: European journal of marketing : EJM 43 (2009) 9/10, pp. 1188-1204

Persistent link: https://www.econbiz.de/10009525800

Online customer engagement : creating social environments through brand community constellations

Hammedi, Wafa; Kandampully, Jay; Zhang, Ting Ting Christina - In: Journal of service management 26 (2015) 5, pp. 777-806

Persistent link: https://www.econbiz.de/10011503583