Passenger satisfaction and loyalty are crucial for success in the airline industry. To achieve customer satisfaction and loyalty, it is important that airlines provide high-quality services. This paper examines different elements of service quality in the airline industry, including the...

A growing body of research has started to examine how individuals from different countries may differ in their use of ethically questionable tactics during business negotiations. Whereas prior research focused on the main effect of the national culture or nationality of the negotiator, we add a...

This article constructs a theoretical model of rational food waste and analyzes how an extension of a food product's sell-by date affect a household's decisions of purchase volume and food waste. We then use the elimination of New York City's regulation of sell-by dates for pasteurized milk...

Measuring food waste at the individual household level has been nearly impossible because comprehensive, current data on uneaten food do not exist. By using food acquisition data, this article employs a new approach to estimating household-level food waste via a stochastic production frontier...