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Vegan luxury for non-vegan consumers : impacts on brand trust and attitude towards the firm
Lee Park, Camila; Fracarolli Nunes, Mauro - In: Journal of retailing and consumer services 77 (2024), pp. 1-11
Persistent link: https://www.econbiz.de/10014462280
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End-to-end sustainability : trade-offs, consumers' perceptions and decisions beyond B2C interfaces
Lee Park, Camila; Fracarolli Nunes, Mauro; Ishizaka, Alessio - In: Supply chain management 28 (2023) 2, pp. 225-241
Persistent link: https://www.econbiz.de/10014286679
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The efficacy of customer's voluntary use of self-service technology (SST) : a dual-study approach
Shin, Hyunju; Dai, Bo - In: Journal of strategic marketing 30 (2022) 8, pp. 723-745
Persistent link: https://www.econbiz.de/10013492887
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Measuring the intention-behavior gap in service failure and recovery : the moderating roles of failure severity and service recovery satisfaction
Mesquita, José Marcos Carvalho de; Shin, Hyunju; … - In: European journal of marketing 57 (2023) 7, pp. 1826-1853
Persistent link: https://www.econbiz.de/10014342175
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Immersive technologies and consumer behavior : a systematic review of two decades of research
Ambika, Anupama; Shin, Hyunju; Jain, Varsha - In: Australian journal of management 50 (2025) 1, pp. 55-79
Persistent link: https://www.econbiz.de/10015211198
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The consequences of showrooming behaviour on customer satisfaction and loyalty
Mesquita, José Marcos Carvalho de; Shin, Hyunju; … - In: International journal of retail and distribution management 52 (2024) 12, pp. 1125-1141
Persistent link: https://www.econbiz.de/10015158277
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Determinants of positive consumer affect toward luxury brands' social media posts on sustainability : a fsQCA approach
Eastman, Jacqueline Kilsheimer; Shin, Hyunju; Jain, Varsha - In: Journal of business research : JBR 183 (2024), pp. 1-18
Persistent link: https://www.econbiz.de/10015144099
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The effect of implicit service guarantees on business performance
Shin, Hyunju; Ellinger, Alexander E. - In: The journal of services marketing 27 (2013) 6, pp. 431-442
Persistent link: https://www.econbiz.de/10010198222
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The effects of harm directions and service recovery strategies on customer forgiveness and negative word-of-mouth intentions
Casidy, Riza; Shin, Hyunju - In: Journal of retailing and consumer services 27 (2015), pp. 103-112
Persistent link: https://www.econbiz.de/10011388094
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The effect of a limited-edition offer following brand dilution on consumer attitudes toward a luxury brand
Shin, Hyunju; Eastman, Jacqueline Kilsheimer; … - In: Journal of retailing and consumer services 38 (2017), pp. 59-70
Persistent link: https://www.econbiz.de/10011743135