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Effects of perceived placeness on tourists' authenticity experience via the mediating role of flow experience
Yang, Yang; Zhou, Xing; Fan, Lele; Yin, Hongmei; Qu, Hailin - In: Journal of hospitality & tourism research : JHTR ; the … 47 (2023) 7, pp. 1091-1114
Persistent link: https://www.econbiz.de/10014366184
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Does customer incivility undermine employees' service performance?
Cheng, Bao; Dong, Yun; Zhou, Xing; Guo, Gongxing; Peng, Yan - In: International journal of hospitality management 89 (2020), pp. 1-10
Persistent link: https://www.econbiz.de/10012293791
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Convenience stores in the digital age : a focus on the customer experience and revisit intentions
Gibson, Samantha; Hsu, Maxwell K.; Zhou, Xing - In: Journal of retailing and consumer services 68 (2022), pp. 1-14
Persistent link: https://www.econbiz.de/10013366306
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Can brand anthropomorphism trigger emotional brand attachment?
Ma, Jianfeng; Tu, Hongwei; Zhou, Xing; Niu, Wanjie - In: The service industries journal 43 (2023) 7/8, pp. 555-578
Persistent link: https://www.econbiz.de/10014321609
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Customer value co-destruction behaviors in smart service encounters : scale development and cross-cultural validation
Kong, Yurou; Kim, Woo Gon; Zhou, Xing; Yang, Yang - In: International journal of hospitality management 122 (2024), pp. 1-14
Persistent link: https://www.econbiz.de/10015072274