We construct two operational systems of a perishable firm, the traditional and quick-response systems, selling to strategic consumers with regrets or without regrets over two periods. When strategic consumers buy the product at the full-price period, they may experience high-price regret....

This paper studies the impact of short-term introductory incentives on new users' retention and contribution in online communities. We draw on a policy change in a large online health community to compare new physicians who are affected by the policy versus those who are not. Based on the...

"This insightful and expert-led volume presents a holistic view of the latest, cutting-edge global research on trends and changes in consumer behaviour in hospitality and tourism, with focus on the effects of the COVID-19 pandemic and its impacts on purchase patterns within the industries. This...