Patient Experiential Quality is an important dimension in the quality of care in hospitals, because poor quality cause visible and invisible cost. With this respect, the present study aims at identifying the dimensions of patient experiential quality and examining the interrelationships among...

Purpose: This study examines the performance of 35 Indonesian Consumer Non-Cyclical Companies through fixed asset, cost of goods sold, and operating expenses as independent variables and market value as mediating variable to company dynamic performance. Design/methodology/approach: Dynamic...

This study aims to determine the influence of digital touchpoint usage experience, specifically through the myIndiHome application, on customer loyalty, with digital engagement and customer satisfaction as mediating variables. The study used a quantitative method to survey 385 active IndiHome...