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The hare and the tortoise : do earlier adopters of online channels purchase more?
Li, Jing; Konuş, Umut; Pauwels, Koen; Langerak, Fred - In: Journal of retailing 91 (2015) 2, pp. 289-308
Persistent link: https://www.econbiz.de/10011309673
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Emotional paths leading to opportunity desirability and feasibility beliefs through controllability
Ivanova, Stela; Treffers, Theresa; Langerak, Fred - In: International small business journal : researching … 36 (2018) 5, pp. 546-573
Persistent link: https://www.econbiz.de/10011901174
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Customer channel migration and firm choice : the effects of cross-channel competition
Li, Jing; Konuş, Umut; Langerak, Fred; Weggeman, … - In: International journal of electronic commerce : IJEC 21 (2016/2017) 1, pp. 8-42
Persistent link: https://www.econbiz.de/10011654506
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Worth the wait? : how restaurant waiting time influences customer behavior and revenue
Vries, Jelle de; Roy, Debjit; Koster, René de - In: Journal of operations management 63 (2018), pp. 59-78
Persistent link: https://www.econbiz.de/10011975452
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Determinants of safe and productive truck driving : empirical evidence from long-haul cargo transport
Vries, Jelle de; Koster, René de; Rijsdijk, Serge; … - In: Transportation research / E : an international journal 97 (2017), pp. 113-131
Persistent link: https://www.econbiz.de/10011647175
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NPS and Online WOM : investigating the relationship between customers' promoter scores and eWOM behavior
Raassens, Néomie; Haans, Hans - In: Journal of service research : JSR 20 (2017) 3, pp. 322-334
Persistent link: https://www.econbiz.de/10011736774
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Reducing food waste through digital platforms : a quantification of cross-side network effects
Mullick, Shantanu; Raassens, Néomie; Haans, Hans; … - In: Industrial marketing management : the international … 93 (2021), pp. 533-544
Persistent link: https://www.econbiz.de/10012501961
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A meta-analysis of the technology acceptance model : investigating subjective norm and moderation effects
Schepers, Jeroen; Wetzels, Martin - In: Information & management : the internat. journal of … 44 (2007) 1, pp. 90-103
Persistent link: https://www.econbiz.de/10003655332
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Multichannel customer segmentation : does the after-sales channel matter? ; a replication and extension
De Keyser, Arne; Schepers, Jeroen; Konuş, Umut - In: International journal of research in marketing : IJRM ; … 32 (2015) 4, pp. 453-456
Persistent link: https://www.econbiz.de/10011428974
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Some agents are more similar than others : customer orientation of frontline robots and employees
Leiño Calleja, David; Schepers, Jeroen; Nijssen, E. J. - In: Journal of service management 34 (2023) 6, pp. 27-49
Persistent link: https://www.econbiz.de/10014456545