Some agents are more similar than others : customer orientation of frontline robots and employees
David Leiño Calleja, Jeroen Schepers and Edwin J. Nijssen
| Year of publication: |
2023
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|---|---|
| Authors: | Leiño Calleja, David ; Schepers, Jeroen ; Nijssen, E. J. |
| Published in: |
Journal of service management. - Bingley : Emerald, ISSN 1757-5826, ZDB-ID 2495133-X. - Vol. 34.2023, 6, p. 27-49
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| Subject: | Competence | Customer journey | Customer orientation | Frontline robots | Interaction style | Social cognition | Warmth | Beziehungsmarketing | Relationship marketing | Roboter | Robot | Kognition | Cognition | Verkaufspersonal | Salespeople | Kundenzufriedenheit | Customer satisfaction | Konsumentenverhalten | Consumer behaviour |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/JOSM-06-2022-0192 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014456545