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A neurophysiological assessment of consumers' emotional responses to service recovery behaviors : the impact of ethnic group and gender similarity

Boshoff, Christo - In: Journal of service research : JSR 15 (2012) 4, pp. 401-413

Persistent link: https://www.econbiz.de/10009673026

An assessment of consumers' subconscious responses to frontline employees' attractiveness in a service failure and recovery situation

Boshoff, Christo - In: South African journal of economic and management sciences 20 (2017) 1, pp. 1-13

Persistent link: https://www.econbiz.de/10011778220

Environmental and emotional influences on willingness‐to‐buy in small and large retailers

Klemz, Bruce R.; Boshoff, Christo - In: European Journal of Marketing 35 (2001) 1/2, pp. 70-91

Addresses two critical issues for the small retailer faced with competition from large national one‐stop chains: do customers perceive environmental and induced emotional influences the same for these different retailers and do these influences have differential effects on a customer’s...

Persistent link: https://www.econbiz.de/10014721962

A cross-cultural study of the perceived benefits of a retailer loyalty scheme in Asia

Steyn, Peter; Pitt, Leyland F.; Strasheim, Arien; … - In: Journal of retailing and consumer services 17 (2010) 5, pp. 355-373

Persistent link: https://www.econbiz.de/10008654226

Measuring consumer ethnocentrism in a developing context : an assessment of the reliability, validity and dimensionality of the CETSCALE

Pentz, Chris; Terblanche, Nic S.; Boshoff, Christo - In: Journal of transnational management : the official … 18 (2013) 3, pp. 204-218

Persistent link: https://www.econbiz.de/10010199985

The effect of altruism on the spending behavior of elderly caregivers of family members with HIV/AIDS in South African townships

Klemz, Bruce R.; Boshoff, Christo; Mazibuko, Noxolo-Eileen - In: Health marketing quarterly 32 (2015) 1, pp. 81-95

Persistent link: https://www.econbiz.de/10011289336

The lady doth protest too much : a neurophysiological perspective on brand tarnishment

Boshoff, Christo - In: The journal of product & brand management 25 (2016) 2, pp. 196-207

Persistent link: https://www.econbiz.de/10011524086

Online customers' habit-inertia nexus as a conditional effect of mobile-service experience : a moderated-mediation and moderated serial-mediation investigation of mobile-service use resistance

Nel, Jacques; Boshoff, Christo - In: Journal of retailing and consumer services 47 (2019), pp. 282-292

Persistent link: https://www.econbiz.de/10011995628

Subconscious responses to fear-appeal health warnings : an exploratory study of cigarette packaging

Boshoff, Christo; Toerien, Lucea - In: South African journal of economic and management sciences 20 (2017) 1, pp. 1-13

Persistent link: https://www.econbiz.de/10011778208

Antecedents and consequences of consumer ethnocentrism : evidence from South Africa

Pentz, Chris; Terblanche, Nic S.; Boshoff, Christo - In: International journal of emerging markets 12 (2017) 2, pp. 199-218

Persistent link: https://www.econbiz.de/10011760736