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Customer influence on frontline employee work engagement
Yoo, Jaewon; Chen, Jing; Frankwick, Gary - In: International journal of bank marketing 41 (2023) 6, pp. 1443-1463
Persistent link: https://www.econbiz.de/10014332201
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Examining the effects of weather on online shopping cart abandonment : evidence from an online retailing platform
Li, Chenxi; Chen, Jing; Peng, Siyu; Huang, Jinsong; … - In: Journal of retailing and consumer services 78 (2024), pp. 1-11
Persistent link: https://www.econbiz.de/10015085026
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Production outsourcing decision in the presence of consumer's preference uncertainty
Sun, Fei; Chen, Jing; Yang, Hui; Chen, Bintong; Wan, Zeying - In: Transportation research / E : an international journal 175 (2023), pp. 1-23
Persistent link: https://www.econbiz.de/10014382001
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The manufacturer's encroachment strategy in the presence of the retailer's in-store service
Xing, Wan; Chen, Jing; Chen, Bintong - In: International journal of production research 61 (2023) 21, pp. 7263-7280
Persistent link: https://www.econbiz.de/10014383353
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Implementing market segmentation using full-refund and no-refund customer returns policies in a dual-channel supply chain structure
Chen, Jing; Bell, Peter C. - In: International journal of production economics 136 (2012) 1, pp. 56-66
Persistent link: https://www.econbiz.de/10009503680
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Competing with customer returns policies
Chen, Jing; Chen, Bintong - In: International journal of production research 54 (2016) 7/8, pp. 2093-2107
Persistent link: https://www.econbiz.de/10011495809
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Supply chain coordination with customer returns and retailer's store brand product
Li, Wei; Chen, Jing; Chen, Bintong - In: International journal of production economics 203 (2018), pp. 69-82
Persistent link: https://www.econbiz.de/10011900244
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Optimal pricing policies for differentiated brands under different supply chain power structures
Luo, Zheng; Chen, Xu; Chen, Jing; Wang, Xiaojun - In: European journal of operational research : EJOR 259 (2017) 2, pp. 437-451
Persistent link: https://www.econbiz.de/10011661534
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Competing in a supply chain via full-refund and no-refund customer returns policies
Chen, Jing; Grewal, Ravneet - In: International journal of production economics 146 (2013) 1, pp. 246-258
Persistent link: https://www.econbiz.de/10010221631
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When to introduce an online channel, and offer money back guarantees and personalized pricing?
Chen, Bintong; Chen, Jing - In: European journal of operational research : EJOR 257 (2017) 2, pp. 614-624
Persistent link: https://www.econbiz.de/10011639759