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Being friendly and competent : service robots' proactive behavior facilitates customer value co-creation
Song, Jinzhu; Gao, Yanhuan; Huang, Youlin; Chen, Lihan - In: Technological forecasting & social change : an … 196 (2023), pp. 1-11
Persistent link: https://www.econbiz.de/10014476984
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Influencing customer compensation expectations in service failures : comparing the roles of service robots and human employees
Song, Jinzhu; Wen, Chenming; Huang, Youlin - In: International journal of hospitality management 126 (2025), pp. 1-13
Persistent link: https://www.econbiz.de/10015358273
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Explicit vs. implicit? : how different self-presentations of luxury tourism experience trigger others' value co-destruction intention in online travel communities
Huang, Youlin; Wu, Wei; Qian, Lixian - In: Tourism management : research, policies, practice 107 (2025), pp. 1-21
Persistent link: https://www.econbiz.de/10015334413
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Buy, lease, or share? : consumer preferences for innovative business models in the market for electric vehicles
Huang, Youlin; Qian, Lixian; Soopramanien, Didier; … - In: Technological forecasting & social change : an … 166 (2021), pp. 1-18
Persistent link: https://www.econbiz.de/10012693390
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On the heterogeneity in consumer preferences for electric vehicles across generations and cities in China
Huang, Youlin; Qian, Lixian; Tyfield, David; … - In: Technological forecasting & social change : an … 167 (2021), pp. 1-15
Persistent link: https://www.econbiz.de/10012801620
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The role of values and ethics in influencing consumers’ intention to use autonomous vehicle hailing services
Qian, Lixian; Yin, Juelin; Huang, Youlin; Liang, Ya - In: Technological forecasting & social change : an … 188 (2023), pp. 1-12
Persistent link: https://www.econbiz.de/10014250974
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When social media exposure backfires on travel : the role of social media–induced travel anxiety
Huang, Youlin; Qian, Lixian; Tu, Huiying - In: Tourism management : research, policies, practice 110 (2025), pp. 1-21
Persistent link: https://www.econbiz.de/10015434038
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Exploring regional differences in Chinese consumer acceptance of new mobile technology : a qualitative study
Song, Jinzhu; Drennan, Judy C.; Andrews, Lynda M. - In: Australasian marketing journal 20 (2012) 1, pp. 80-88
Persistent link: https://www.econbiz.de/10009507925
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Exploring the effect of artificial intelligence intellect on consumer decision delegation : the role of trust, task objectivity, and anthropomorphism
Song, Jinzhu; Lin, Hengyu - In: Journal of consumer behaviour 23 (2024) 2, pp. 727-747
Persistent link: https://www.econbiz.de/10014507468
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The reasons why consumers join the SEP
Lu, Dandan; Qian, Lixian; Cross, Adam R. - In: Sharing Economy Platforms : A Casebook for …, (pp. 33-46). 2024
Persistent link: https://www.econbiz.de/10015102059