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The effect of experience on customer satisfaction
Burton, Suzan; Sheather, Simon J.; Roberts, John H. - 1995
Persistent link: https://www.econbiz.de/10000917677
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An exploratory approach to study the effect of disconfirmation on customer satisfaction
Burton, Suzan; Sheather, Simon J.; Roberts, John H. - 1997
Persistent link: https://www.econbiz.de/10000956070
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Exploring customer concerns on service quality under the COVID-19 crisis : a social media analytics study from the retail industry
Li, Xinwei; Xu, Mao; Zeng, Wenjuan; Tse, Ying Kei; … - In: Journal of retailing and consumer services 70 (2023), pp. 1-15
Persistent link: https://www.econbiz.de/10014239860
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Impact of relocation strategy on brand trustworthiness and word-of-mouth : experimental vignette research on the US fashion industry
Li, Xinwei; Tse, Ying Kei; Zhang, Minhao; Hoang Dinh Phi - In: International journal of production economics 257 (2023), pp. 1-12
Persistent link: https://www.econbiz.de/10014249682