An exploratory approach to study the effect of disconfirmation on customer satisfaction
Suzan Burton ; Simon Sheather ; John Roberts
| Year of publication: |
1997
|
|---|---|
| Authors: | Burton, Suzan ; Sheather, Simon J. ; Roberts, John H. |
| Publisher: |
[Sydney, NSW] |
| Subject: | Kundenzufriedenheit | Customer satisfaction | Konsumentenverhalten | Consumer behaviour |
| Extent: | 42 S. graph. Darst |
|---|---|
| Series: | Working paper series. - Sydney, NSW : [Australian Graduate School of Management, the University of New South Wales], ZDB-ID 2949335-3. - Vol. 97,001 |
| Type of publication: | Book / Working Paper |
| Language: | English |
| ISBN: | 1-86274-307-X |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10000956070