Customers' voluntary behaviors (i.e., customer citizenship behaviors, CCBs) are of ever-increasing interest, given that they produce extraordinary value for service providers. Whether customer perceived support (CPS) from service providers leads to CCBs has remained largely understudied in...

A clear understanding of customer needs is key to the success of new product development and customer-centric product design. Online reviews, particularly initial reviews, are commonly used as effective sources for mining customer requirements. Although customers may post truer and more...

Green public procurement is considered an environmental policy tool with great potential. Having been charged with the responsibility of transforming greenness into a shared social norm, Green public procurement has the potential to play an exemplary and guiding role for the individual consumer....