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~subject:"Consumer behaviour"
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Consumer behaviour
Beziehungsmarketing
82
Konsumentenverhalten
82
Relationship marketing
82
Customer satisfaction
81
Kundenzufriedenheit
71
Dienstleistungsqualität
52
Service quality
52
Services
42
Dienstleistung
38
Kundenintegration
32
Customer integration
31
Customer experience
30
Dienstleistungssektor
29
Service industry
29
Innovation
27
Service-dominant logic
26
Service-Dominant Logic
23
Dienstleistungsmarketing
22
Betriebliche Wertschöpfung
21
Services marketing
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Sweden
21
Value creation
21
Schweden
20
Service innovation
20
Beschwerdemanagement
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Complaint management
17
Theorie
17
Theory
17
Customer service
15
Innovationsmanagement
15
Kundenservice
15
Dienstleistungsinnovation
14
Dienstleistungsmanagement
13
Innovation management
13
Nachhaltige Entwicklung
13
Service management
13
Sustainable development
13
Lieferantenmanagement
12
Supplier relationship management
12
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Undetermined
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7
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Article
82
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6
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Article in journal
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Aufsatz in Zeitschrift
74
research-article
5
Aufsatz im Buch
1
Aufsatzsammlung
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conceptual-paper
1
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Language
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English
88
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Klaus, Philipp
37
Aksoy, Lerzan
21
Keiningham, Timothy
21
Gruber, Thorsten
14
Edvardsson, Bo
13
Buoye, Alexander
10
Cooil, Bruce
8
Kuppelwieser, Volker
8
Manthiou, Aikaterini
7
Larivière, Bart
6
Bang, Nguyen
4
Keiningham, Timothy L.
4
Lariviere, Bart
4
Szmigin, Isabelle
4
Tarquini-Poli, Annalisa
4
Alkire, Linda
3
Benoit, Sabine
3
Burton, Jamie
3
Maklan, Stan
3
Morgeson, Forrest V., III.
3
Reppel, Alexander
3
Rust, Roland T.
3
Slåtten, Terje
3
Svari, Sander
3
Svensson, Göran
3
Tronvoll, Bård
3
Van Ha Luong
3
Voss, Roediger
3
Williams, Luke
3
Abosag, Ibrahim
2
Alexander
2
Ball, Joan
2
Bruce, Helen L.
2
Friman, Margareta
2
Gustafsson, Anders
2
Heinonen, Kristina
2
Hickman, Ellie
2
Malthouse, Edward C.
2
Mithas, Sunil
2
Mittal, Vikas
2
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Journal of retailing and consumer services
11
The journal of services marketing
11
Journal of service management
10
Journal of business research : JBR
7
Journal of Service Management
5
Journal of service research : JSR
4
Managing service quality : MSQ ; an international journal
4
International journal of market research : JMRS ; the journal of the Market Research Society
3
Journal of service research
3
European journal of marketing
2
International journal of market research
2
Journal of travel and tourism marketing
2
Marketing accountability for marketing and non-marketing outcomes
2
Qualitative market research : an international journal
2
International journal of services, economics and management
1
International marketing review
1
Journal of Services Marketing
1
Journal of consumer behaviour
1
Journal of creating value
1
Journal of marketing
1
Journal of marketing management : MM
1
Journal of marketing research : JMR
1
Marketing letters : a journal of research in marketing
1
Marketing theory
1
Review of business : interdisciplinary journal on risk and society
1
The international journal of bank marketing : IJBM
1
The journal of product & brand management
1
The service industries journal
1
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
1
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ECONIS (ZBW)
82
Other ZBW resources
6
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Moving the customer experience field forward : introducing the touchpoints, context, qualities (TCQ) nomenclature
De Keyser, Arne
;
Verleye, Katrien
;
Lemon, Katherine N.
; …
- In:
Journal of service research
23
(
2020
)
4
,
pp. 433-455
Persistent link: https://www.econbiz.de/10012391607
Saved in:
2
The case of Amazon.com : towards a conceptual framework of online customer service experience (OCSE) using the emerging consensus technique (ECT)
Klaus, Philipp
- In:
The journal of services marketing
27
(
2013
)
6
,
pp. 443-457
Persistent link: https://www.econbiz.de/10010198163
Saved in:
3
Luxury patient experience (LPX) : review, conceptualization, and future research directions
Klaus, Philipp
- In:
The service industries journal
38
(
2018
)
1/2
,
pp. 87-98
Persistent link: https://www.econbiz.de/10011848030
Saved in:
4
Retail fairness : exploring consumer perceptions of fairness towards retailers' marketing tactics
Bang, Nguyen
;
Klaus, Philipp
- In:
Journal of retailing and consumer services
20
(
2013
)
3
,
pp. 311-324
Persistent link: https://www.econbiz.de/10009759787
Saved in:
5
New insights from practice : exploring online channel management strategies and the use of social media a market research tool
Klaus, Philipp
- In:
International journal of market research : JMRS ; the …
55
(
2013
)
6
,
pp. 829-850
Persistent link: https://www.econbiz.de/10010230201
Saved in:
6
Are you providing the "right" customer experience? : the case of Banca Popolare di Bari
Klaus, Philipp
;
Gorgoglione, Michele
;
Buonamassa, Daniela
; …
- In:
The international journal of bank marketing : IJBM
31
(
2013
)
7
,
pp. 506-528
Persistent link: https://www.econbiz.de/10010200806
Saved in:
7
Customer experience : are we measuring the right things?
Maklan, Stan
;
Klaus, Philipp
- In:
International journal of market research : JMRS ; the …
53
(
2011
)
6
,
pp. 771-792
Persistent link: https://www.econbiz.de/10010217547
Saved in:
8
It's just not fair : exploring the effects of firm customization on unfairness perceptions, trust and loyalty
Bang, Nguyen
;
Klaus, Philipp
;
Simkin, Lyndon
- In:
The journal of services marketing
28
(
2014
)
6
,
pp. 484-497
Persistent link: https://www.econbiz.de/10010434595
Saved in:
9
Towards a better measure of customer experience
Klaus, Philipp
;
Maklan, Stan
- In:
International journal of market research : JMRS ; the …
55
(
2013
)
2
,
pp. 227-246
Persistent link: https://www.econbiz.de/10009732284
Saved in:
10
Fresh perspectives on customer experience
McColl-Kennedy, Janet R.
;
Gustafsson, Anders
;
Jaakkola, …
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 430-435
Persistent link: https://www.econbiz.de/10011418250
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