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Online purchase decision after viewing ads : factors related to sociodemographic and internet use on different digital channels
Barrichello, Alcides, (2023)
Permission marketing strategy shaping consumer behaviour through online communication channels
Abašidze, Irakli, (2023)
Peculiarities of online user’s content search in the context of inbound marketing
Davidavičius, Sigitas, (2024)
Where is customer experience (CX) research heading? : a personal commentary
Klaus, Philipp, (2023)
The case of Amazon.com : towards a conceptual framework of online customer service experience (OCSE) using the emerging consensus technique (ECT)
Klaus, Philipp, (2013)
Towards practical relevance : delivering superior firm performance through digital customer experience strategies
Klaus, Philipp, (2014)