Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Academic Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~subject:"Consumer behaviour"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Reflections on context in serv...
Similar by person
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Consumer behaviour
Innovation
42
Dienstleistungssektor
38
Service industry
38
Beziehungsmarketing
37
Relationship marketing
37
Service quality
34
Dienstleistungsqualität
33
Services
31
Dienstleistung
28
Service innovation
28
Konsumentenverhalten
26
Customer satisfaction
24
Customer integration
22
Dienstleistungsinnovation
22
Innovation management
22
Kundenintegration
22
Innovationsmanagement
21
Kundenzufriedenheit
21
New product development
19
Quality management
19
Produktentwicklung
18
Sweden
17
Theorie
17
Theory
17
Manufacturing industries
15
Schweden
15
Bundling strategy
13
Leistungsbündel
13
Qualitätsmanagement
13
Betriebliche Wertschöpfung
12
Dienstleistungsmanagement
12
Service management
12
Value creation
12
Industrie
11
Einzelhandel
10
New service development
10
Production management
10
Produktionswirtschaft
10
Retail trade
10
more ...
less ...
Online availability
All
Undetermined
18
Free
3
Type of publication
All
Article
26
Book / Working Paper
3
Type of publication (narrower categories)
All
Article in journal
22
Aufsatz in Zeitschrift
22
research-article
3
Case study
2
Fallstudie
2
Aufsatz im Buch
1
Book section
1
Conference paper
1
Hochschulschrift
1
Konferenzbeitrag
1
Thesis
1
more ...
less ...
Language
All
English
28
German
1
Author
All
Wünderlich, Nancy V.
11
Witell, Lars
9
Sousa, Rui
8
Gustafsson, Anders
7
Wangenheim, Florian von
4
Bolton, Ruth N.
3
McColl-Kennedy, Janet R.
3
Tarasi, Crina O.
3
Voss, Christopher A.
3
Elg, Mattias
2
Perks, Helen
2
Rabinovich, Elliot
2
Schumann, Jan Hendrik
2
Snyder, Hannah
2
Amorim, Marlene
1
Anderson, Laurel
1
Andreassen, Tor W.
1
Benedettini, Ornella
1
Bitner, Mary Jo
1
Blut, Markus
1
Bone, Sterling
1
Bowen, David E.
1
Brock, Christian
1
Burton, Jamie
1
Chowdhury, Ilma Nur
1
De Keyser, Arne
1
Dell'era, Claudio
1
Fleischer, Hannes
1
Fombelle, Paul W.
1
Friman, Margareta
1
Gregoire, Yany
1
Guyader, Hugo
1
Helkkula, Anu
1
Hogan, Suellen J.
1
Hogreve, Jens
1
Horta, Carolina
1
Jaakkola, Elina
1
Kabel, Daan
1
Klaus, Philipp
1
Kowalkowski, Christian
1
more ...
less ...
Published in...
All
Journal of business research : JBR
6
Journal of the Academy of Marketing Science
2
Business horizons
1
Decision sciences : DS
1
Electronic markets : the international journal on networked business
1
Gabler Research / Applied marketing science / Angewandte Marketingforschung
1
Gabler research
1
International Journal of Operations & Production Management
1
International Journal of Quality & Reliability Management
1
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
1
International journal of quality & reliability management
1
Journal of Product & Brand Management
1
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
1
Journal of retailing
1
Journal of retailing and consumer services
1
Journal of service management
1
Journal of service research : JSR
1
Management information systems : mis quarterly
1
SpringerLink / Bücher
1
Technologie und Dienstleistung : Innovationen in Forschung, Wissenschaft und Unternehmen ; Beiträge der 7. Dienstleistungstagung des BMBF
1
The journal of services marketing
1
Total quality management & business excellence
1
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
1
more ...
less ...
Source
All
ECONIS (ZBW)
26
Other ZBW resources
3
Showing
1
-
10
of
29
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Overcoming vulnerability : channel design strategies to alleviate vulnerability perceptions in customer journeys
Wünderlich, Nancy V.
;
Hogreve, Jens
;
Chowdhury, Ilma Nur
; …
- In:
Journal of business research : JBR
116
(
2020
),
pp. 377-386
Persistent link: https://www.econbiz.de/10012257627
Saved in:
2
"Service Encounter 2.0" : an investigation into the roles of technology, employees and customers
Larivière, Bart
;
Bowen, David E.
;
Andreassen, Tor W.
; …
- In:
Journal of business research : JBR
79
(
2017
),
pp. 238-246
Persistent link: https://www.econbiz.de/10011745302
Saved in:
3
Characterizing customer experience management in business markets
Witell, Lars
;
Kowalkowski, Christian
;
Perks, Helen
; …
- In:
Journal of business research : JBR
116
(
2020
),
pp. 420-430
Persistent link: https://www.econbiz.de/10012257638
Saved in:
4
The impacts of e-service quality on customer behaviour in multi-channel e-services
Sousa, Rui
;
Voss, Christopher A.
- In:
Total quality management & business excellence : an …
23
(
2012
)
7
,
pp. 789-806
Persistent link: https://www.econbiz.de/10009625469
Saved in:
5
The effects of service failures and recovery on customer loyalty in e-services : an empirical investigation
Sousa, Rui
;
Voss, Christopher A.
- In:
International journal of operations & production …
29
(
2009
)
8
,
pp. 834-864
Persistent link: https://www.econbiz.de/10009523754
Saved in:
6
Managing the acceptance of technology-mediated remote services : enhancing customer's collaboration and technology perceptions
Wünderlich, Nancy V.
- In:
Technologie und Dienstleistung : Innovationen in …
,
(pp. 39-45)
.
2008
Persistent link: https://www.econbiz.de/10003762704
Saved in:
7
The moderating effect of channel use on the quality-loyalty relationship in multi-channel e-services
Sousa, Rui
- In:
International journal of quality & reliability management
29
(
2012
)
9
,
pp. 1019-1037
Persistent link: https://www.econbiz.de/10009667796
Saved in:
8
High tech and high touch : a framework for understanding user attitudes and behaviors related to smart interactive services
Wünderlich, Nancy V.
;
Wangenheim, Florian von
;
Bitner, …
- In:
Journal of service research : JSR
16
(
2013
)
1
,
pp. 3-20
Persistent link: https://www.econbiz.de/10009751129
Saved in:
9
The value of self-service : long-term effects of technology-based self-service usage on customer retention
Scherer, Anne
;
Wünderlich, Nancy V.
;
Wangenheim, …
- In:
Management information systems : mis quarterly
39
(
2015
)
1
,
pp. 177-200
Persistent link: https://www.econbiz.de/10010505862
Saved in:
10
Acceptance of remote services : perception, adoption and continued usage in organizational settings
Wünderlich, Nancy V.
-
2009
-
1. Aufl.
Persistent link: https://www.econbiz.de/10003877296
Saved in:
1
2
3
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
