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Negative emotions and consumer behavioural intention to adopt emerging e-banking technology

Abikari, Masoome; Öhman, Peter; Yazdanfar, Darush - In: Journal of financial services marketing 28 (2023) 4, pp. 691-704

Persistent link: https://www.econbiz.de/10014479027

Barriers to bank customers' intention to fully adopt digital payment methods

Dimitrova, Irina; Öhman, Peter; Yazdanfar, Darush - In: International journal of quality and service sciences 14 (2022) 5, pp. 16-36

Persistent link: https://www.econbiz.de/10013537622

Transaction convenience in the payment stage : rhe retailers' perspective

Lundberg, Heléne; Öhman, Peter; Sjödin, Ulrika - In: Managing service quality : MSQ ; an international journal 24 (2014) 5, pp. 434-454

Persistent link: https://www.econbiz.de/10010422328

Effects of commitment on intentional loyalty at the person-to-person and person-to-firm levels

Srandberg, Christer; Wahlberg, Olof; Öhman, Peter - In: Journal of financial services marketing : JFSM 20 (2015) 3, pp. 191-207

Persistent link: https://www.econbiz.de/10011480279

Challenges in serving the mass affluent segment : bank customer perceptions of service quality

Strandberg, Christer; Wahlberg, Olof; Öhman, Peter - In: Managing service quality : MSQ ; an international journal 22 (2012) 4, pp. 359-385

Persistent link: https://www.econbiz.de/10009581791

Mobile Bank Applications : Loyalty of Young Bank Customers

Nourallah, Mustafa W.; Strandberg, Christer; Öhman, Peter - 2021

The purpose is to investigate the experience of young bank customers (YBCs) with mobile bank applications (MBAs) by employing the concepts of usability, responsiveness, customer satisfaction, reliability, and loyalty. An electronic questionnaire was sent to 500 YBCs in Sweden, 146 of whom...

Persistent link: https://www.econbiz.de/10013226902

Impact of advanced technologies on consumer finance and retail investment : mobile bank applications and robo-financial advisors

Nourallah, Mustafa; Öhman, Peter - In: Impact of globalization and advanced technologies on …, (pp. 1-15). 2021

Persistent link: https://www.econbiz.de/10012516373

Digital banking and the impersonalisation barrier

Dimitrova, Irina; Öhman, Peter - In: Impact of globalization and advanced technologies on …, (pp. 120-133). 2021

Persistent link: https://www.econbiz.de/10012516897

Mobile bank applications : loyalty of young bank customers

Nourallah, Mustafa; Strandberg, Christer; Öhman, Peter - In: Financial services review : the journal of individual … 29 (2021) 2, pp. 147-167

Persistent link: https://www.econbiz.de/10012799462

No trust, no use : how young retail investors build initial trust in financial robo-advisors

Nourallah, Mustafa; Öhman, Peter; Amin, Muslim - In: Journal of financial reporting & accounting : JFRA 21 (2023) 1, pp. 60-82

Persistent link: https://www.econbiz.de/10014304075