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Dissatisfaction with services : the impact of satisfaction with service recovery on corporate image and future repurchase intention

Andreassen, Tor Wallin - 1997

Persistent link: https://www.econbiz.de/10001378730

Trying to complain : the impact of self-referencing on complaining intentions

Hansen, Ha°vard; Samuelsen, Bendik M.; Andreassen, Tor … - In: International journal of consumer studies 35 (2011) 4, pp. 375-382

Persistent link: https://www.econbiz.de/10009242225

Joy and disappointment in the hotel experience : managing relationship segments

Johnson, Michael D.; Olsen, Line Lervik; Andreassen, … - In: Managing service quality : MSQ ; an international journal 19 (2009) 1, pp. 4-30

Persistent link: https://www.econbiz.de/10009525111

What drives the intention to complain?

Lervik-Olsen, Line; Andreassen, Tor Wallin; Streukens, … - In: Journal of service theory and practice : JSTP 26 (2016) 4, pp. 406-429

Persistent link: https://www.econbiz.de/10011588794

When enough is not enough : behavioral and motivational paths to compulsive social media consumption

Lervik-Olsen, Line; Andreassen, Tor W.; Fennis, Bob M. - In: European journal of marketing 58 (2024) 2, pp. 519-547

Persistent link: https://www.econbiz.de/10014482696

Call Center Satisfaction and Customer Retention in a Co-Branded Service Context

Keiningham, Timothy L.; Aksoy, Lerzan; Andreassen, Tor … - 2012

Purpose of This Paper This paper examines call center satisfaction in an escalated call center context where callers are organization members of the primary/leveraged brand and have purchased additional co-branded services as part of their membership. The relationship between call center...

Persistent link: https://www.econbiz.de/10014056646