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Frontline employee anger in response to customer incivility : antecedents and consequences

Li, Shanshi; Zhan, Jueying; Cheng, Bao; Scott, Noel - In: International journal of hospitality management 96 (2021), pp. 1-12

Persistent link: https://www.econbiz.de/10012585684

Co-creating animal-based tourist experiences : attention, involvement and memorability

Campos, Ana Cláudia; Mendes, Júlio; Valle, Patrícia … - In: Tourism management : research, policies, practice 63 (2017), pp. 100-114

Persistent link: https://www.econbiz.de/10011746379

Cognitive psychology and tourism research : state of the art

Skavronskaya, Liubov; Scott, Noel; Moyle, Brent; Le Dung; … - In: Tourism review : the official journal of the AIEST 72 (2017) 2, pp. 221-237

Persistent link: https://www.econbiz.de/10011772632

Using self-report and skin conductance measures to evaluate theme park experiences

Li, Shanshi - In: Journal of vacation marketing 27 (2021) 2, pp. 133-150

Persistent link: https://www.econbiz.de/10012494027

The interaction effect of emoji and social media content on consumer engagement : a mixed approach on peer-to-peer accommodation brands

Wang, Xiaowei; Cheng, Mingming; Li, Shanshi; Jiang, Ruochen - In: Tourism management : research, policies, practice 96 (2023), pp. 1-14

Persistent link: https://www.econbiz.de/10013554992

Tourism consumers' time estimation of virtual reality experience : combining self-reporting and physiological measures

Huang, Xiaoting; Leung, Xi Yu; Li, Shanshi; Wei, Zhenda - In: Tourism Management Perspectives 50 (2024), pp. 1-10

Persistent link: https://www.econbiz.de/10015077054

Variety is better : how emodiversity is related with hotel guests' repurchase intention

Li, Shanshi; Dong, Yun; Li, Xiaojun - 2025

Persistent link: https://www.econbiz.de/10015359785

Tourism service recovery : how minority employees influence majority consumer experiences

Li, Shanshi; Liu, Xing; Wan, Lisa C.; Abulizi, Aierpatejiang - 2025

Persistent link: https://www.econbiz.de/10015338035

Stimulating customer participation behaviour and boosting value co-creation in hotels

Sadighha, Jinous; Pinto, Patrícia; Guerreiro, Manuela; … - In: International journal of hospitality management 119 (2024), pp. 1-10

Persistent link: https://www.econbiz.de/10015070823

Challenging the use of generational segmentation through understanding self-identity

Gardiner, Sarah; Grace, Debra; King, Ceridwyn - In: Marketing Intelligence & Planning 31 (2013) 6, pp. 639-653

Purpose – The purpose of this paper is to explore congruency between the self-identity of Baby Boomer, Generation X and Generation Y consumers with the generational label and popularised identity of each generational cohort. Design/methodology/approach – Data were collected using a mixed...

Persistent link: https://www.econbiz.de/10014947244