One of the key tenets of the European Consumer Agenda is that consumers should be empowered, assisted and encouraged to make sustainable purchasing choices. This will lead to cost savings for themselves and for society as a whole. For consumers to make sustainable choices, they need to have...

One of the key tenets of the European Consumer Agenda is that consumers should be empowered, assisted and encouraged to make sustainable purchasing choices. This will lead to cost savings for themselves and for society as a whole. For consumers to make sustainable choices, they need to have...

The current study provides novel insights into the state-of-play of the m-payment market (i.e. WHO is doing WHAT and HOW) and identifies potential infringements of the EU consumer laws. The study focuses on five common types of m-payment services: SMS payments, Near Field Communications (NFC),...

This study explores consumer issues in five online peer to peer platform markets: (Re)sale of Goods; Sharing/renting of goods, Sharing/renting accommodation; Sharing/hiring rides; and Odd jobs. The study estimates that 191m citizens across the EU-28 spend EUR 27.9 billion per year on online P2P...

The Consumer Conditions Scoreboard, published every two years, is the main instrument for monitoring the consumer environment across Europe. It looks at three main dimensions: knowledge and trust; compliance and enforcement; complaints and dispute resolution. Together these form the composite...

The overall objective of this study is to assess the effectiveness, efficiency, coherence, relevance, and EU added value of the Consumer Rights Directive (Directive 2011/83/EU). The study establishes the degree to which the objectives of the Directive have been achieved, with respect to a high...

This evaluation study was conducted by Civic Consulting in cooperation with KU Leuven CCM in the framework of the Fitness Check of EU consumer and marketing law. It assesses the effectiveness, efficiency, coherence, relevance and EU added value of five EU consumer and marketing law directives -...

The current report evaluates consumer awareness, perception and experience with five consumer rights directives: the Consumer Rights Directive (CRD), the Unfair Contract Terms Directive (UCTD), the Unfair Commercial Practices Directive (UCPD), the Consumer Sales Directive (CSD) and the Price...