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The behavioural consequences of perceived service quality : a study of the Indian telecommunication industry

Jhamb, Deepika; Mittal, Amit; Sharma, Pankaj - In: Verslas : teorija ir praktika : Vilniaus Gedimino … 21 (2020) 1, pp. 360-372

The telecom industry in India has witnessed substantial growth over the last decade. Rapid growth of telecommunications is opening up the doors for many telecom players from Europe, Asia and other parts of the world, resulting in increased competition and tariff reductions. In the present...

Persistent link: https://www.econbiz.de/10012496730

How do possessiveness, nongenerosity and envy in young female consumers convert into shopping addiction?

Jhamb, Deepika; Mittal, Amit - In: Journal of consumer behaviour 21 (2022) 4, pp. 728-742

Persistent link: https://www.econbiz.de/10013275543

Does the use of organic personal care products persuade sustainable consumption behaviour? : understanding the moderating role of health consciousness

Jhamb, Deepika; Chandel, Aditi; Mittal, Amit; Tandon, … - In: Young consumers : insight and ideas for responsible … 24 (2023) 6, pp. 807-830

Persistent link: https://www.econbiz.de/10014511504

The mediating role of customers' emotional attachment in enhancing service excellence and repurchase intentions of low-cost carrier airlines

Chand, Pawan Kumar; Tandon, Urvashi; Jhamb, Deepika; … - In: International journal of business excellence : IJBEX 32 (2024) 1, pp. 66-84

Persistent link: https://www.econbiz.de/10015060906

Embracing the employee orientation : does customer relationship matter in brand building?

Jhamb, Deepika; Kampani, Nidhi; Arya, Vikas - In: Benchmarking : an international journal 29 (2022) 2, pp. 411-433

Persistent link: https://www.econbiz.de/10013040714

Need of measuring service quality in hospitality education : a conceptual framework

Ghosh, Pratik; Jhamb, Deepika - In: International journal of business and globalisation : IJBG 32 (2022) 2/3, pp. 206-222

Persistent link: https://www.econbiz.de/10014232552

Examining the relationship among servicescape, perceived overall image and customer behavioural intentions in beauty salons : the moderating role of pleasure-arousal-dominance emotional state model

Kampani, Nidhi; Jhamb, Deepika - In: International journal of services, economics and management 12 (2021) 2, pp. 164-184

Persistent link: https://www.econbiz.de/10012613739

Double-edged circularity : comparative assessment of circular and non-circular consumers

Shashi; Centobelli, Piera; Cerchione, Roberto; Jhamb, … - In: Ecological economics : the transdisciplinary journal of … 212 (2023), pp. 1-14

Persistent link: https://www.econbiz.de/10014446497

Impact of privacy, technology readiness, and perceived crowding on adoption of telemedicine services

Gurcharan Singh; Bhatt, Sourabh; Jhamb, Deepika - In: International journal of electronic marketing and … 15 (2024) 4, pp. 455-478

Persistent link: https://www.econbiz.de/10015063997

Measuring QSR service quality on behavioral intentions of gen Z customers using QUICKSERV : mediating effect of service value and satisfaction

Ghosh, Pratik; Jhamb, Deepika; Dhiman, Rahul - In: International journal of quality & reliability management 40 (2023) 10, pp. 2351-2370

Persistent link: https://www.econbiz.de/10014470786