The current study provides novel insights into the state-of-play of the m-payment market (i.e. WHO is doing WHAT and HOW) and identifies potential infringements of the EU consumer laws. The study focuses on five common types of m-payment services: SMS payments, Near Field Communications (NFC),...

The overall objective of this study is to assess the effectiveness, efficiency, coherence, relevance, and EU added value of the Consumer Rights Directive (Directive 2011/83/EU). The study establishes the degree to which the objectives of the Directive have been achieved, with respect to a high...

This evaluation study was conducted by Civic Consulting in cooperation with KU Leuven CCM in the framework of the Fitness Check of EU consumer and marketing law. It assesses the effectiveness, efficiency, coherence, relevance and EU added value of five EU consumer and marketing law directives -...

The current report evaluates consumer awareness, perception and experience with five consumer rights directives: the Consumer Rights Directive (CRD), the Unfair Contract Terms Directive (UCTD), the Unfair Commercial Practices Directive (UCPD), the Consumer Sales Directive (CSD) and the Price...

Consumer scoreboards are a key instrument for monitoring consumer outcomes in the single market, providing input to a wide range of EU and national policies. They are unique in comparing trends across all EU Member States (as well as Iceland and Norway) and over time. There are two types of...

As you start a new life here in the EU, you'll probably need to buy items for you and your family. You might also want to travel to visit friends and family. And let's not forget the many contracts and all the fine print you will need to read and sign for everything from car insurance to utility...

Article 40 of the CPC Regulation obliges the European Commission to submit to the European Parliament and the Council a report on the CPC Regulation by 17 January 2023, including an evaluation of its application. The overall objective of this study was to provide an evaluation of the current CPC...

The free movement of goods within the European Single market is a major achievement that has improved people's lives across the EU. Keeping the market safe is the responsibility of all producers, distributors, retailers and online marketplaces selling goods in the EU. They must ensure their...