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Crew scheduling
Queueing theory
11
Warteschlangentheorie
11
Theorie
10
Theory
10
Capacity planning
7
Kapazitätsplanung
7
Call centre
5
Callcenter
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Dynamic programming
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Dynamische Optimierung
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Mathematische Optimierung
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Business network
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Hospital
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Krankenhaus
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Markov chain
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Markov-Kette
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Network economics
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Netzwerkökonomik
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Stochastic process
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Stochastischer Prozess
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Unternehmenskooperation
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approximate dynamic programming
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multitasking
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Agency theory
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Emergency department
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Health care
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Gurvich, Itai
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Luedtke, James
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Soh, Seung Bum
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Tezcan, Tolga
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Management science : journal of the Institute for Operations Research and the Management Sciences
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Operations research
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ECONIS (ZBW)
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Staffing call centers with uncertain demand forecasts : a chance-constrained optimization approach
Gurvich, Itai
;
Luedtke, James
;
Tezcan, Tolga
- In:
Management science : journal of the Institute for …
56
(
2010
)
7
,
pp. 1093-1115
Persistent link: https://www.econbiz.de/10003996519
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2
Call center staffing : service-level constraints and index priorities
Soh, Seung Bum
;
Gurvich, Itai
- In:
Operations research
65
(
2017
)
2
,
pp. 537-555
Persistent link: https://www.econbiz.de/10011673193
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