Fotopoulos, Christos V.; Psomas, Evangelos L. - In: The TQM Journal 22 (2010) 5, pp. 539-552
Purpose – The purpose of this paper is to determine the relationships between the total quality management (TQM) factors and organizational performance. Design/methodology/approach – A research project was carried out in 370 Greek companies, using the questionnaire method. Exploratory and...