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Customer forgiveness
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The role of customer forgiveness and perceived justice in restoring relationships with customers
Honora, Andreawan
;
Wang, Kai-Yu
;
Chih, Wen-Hai
- In:
Service business
18
(
2024
)
3/4
,
pp. 363-393
Persistent link: https://www.econbiz.de/10015178560
Saved in:
2
Managing social media recovery : the important role of service recovery transparency in retaining customers
Honora, Andreawan
;
Chih, Wen-Hai
;
Wang, Kai-Yu
- In:
Journal of retailing and consumer services
64
(
2022
),
pp. 1-11
Persistent link: https://www.econbiz.de/10013209548
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