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~subject:"Customer integration"
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Subject
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Customer integration
Consumer behaviour
88
Beziehungsmarketing
82
Konsumentenverhalten
82
Relationship marketing
82
Customer satisfaction
81
Kundenzufriedenheit
71
Dienstleistungsqualität
52
Service quality
52
Services
42
Dienstleistung
38
Kundenintegration
32
Customer experience
30
Dienstleistungssektor
29
Service industry
29
Innovation
27
Service-dominant logic
26
Service-Dominant Logic
23
Dienstleistungsmarketing
22
Betriebliche Wertschöpfung
21
Services marketing
21
Sweden
21
Value creation
21
Schweden
20
Service innovation
20
Beschwerdemanagement
17
Complaint management
17
Theorie
17
Theory
17
Customer service
15
Innovationsmanagement
15
Kundenservice
15
Dienstleistungsinnovation
14
Dienstleistungsmanagement
13
Innovation management
13
Nachhaltige Entwicklung
13
Service management
13
Sustainable development
13
Lieferantenmanagement
12
Supplier relationship management
12
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Online availability
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Undetermined
11
Free
2
Type of publication
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Article
29
Book / Working Paper
2
Type of publication (narrower categories)
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Article in journal
21
Aufsatz in Zeitschrift
21
Aufsatz im Buch
7
Book section
7
Aufsatzsammlung
1
Collection of articles of several authors
1
Sammelwerk
1
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Language
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English
30
German
1
Author
All
Edvardsson, Bo
26
Tronvoll, Bård
7
Witell, Lars
5
Skålén, Per
3
Aksoy, Lerzan
2
Colurcio, Maria
2
Di Pietro, Laura
2
Gruber, Thorsten
2
Gustafsson, Anders
2
Keiningham, Timothy
2
Kristensson, Per
2
Renzi, Maria Francesca
2
Reynoso, Javier
2
Xu, Yingzi
2
Åkesson, Maria
2
Aal, Kotaiba
1
Aal, Kotaiba Abdul
1
Anderson, Laurel
1
Andreassen, Tor Wallin
1
Ball, Joan
1
Brodie, Roderick J.
1
Bruce, Helen L.
1
Buoye, Alexander
1
Burton, Jamie
1
Cadet, Fabienne
1
Carida', Angela
1
Chowdhury, Ilma Nur
1
Clennell, Natasha
1
Dickson, Duncan
1
Enquist, Bo
1
Firth, Robert
1
Ford, Robert C.
1
Fundin, Anders
1
Gremyr, Ida
1
Guglielmetti Mugion, Roberta
1
Hodgkinson, Ian R.
1
Holmlid, Stefan
1
Hull, Frank M.
1
Jouny-Rivier, Elodie
1
Kearney, Treasa
1
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Published in...
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Journal of service management
6
International journal of quality and service sciences
2
Involving customers in new service development
2
Journal of business research : JBR
2
Journal of service research : JSR
2
Series on technology management
2
The journal of services marketing
2
A Research Agenda for Service Marketing
1
Am Puls wirtschaftlicher Entwicklung : Dienstleistungstrends
1
Customer engagement marketing
1
Designing for service : key issues and new directions
1
Industrial marketing management : the international journal for industrial and high-tech firms
1
Journal of service theory and practice
1
Journal of service theory and practice : JSTP
1
Marketing theory
1
Organizational dynamics : a quarterly review of organizational behavior for professional managers
1
The handbook of innovation and services : a multi-disciplinary perspective
1
The journal of business & industrial marketing
1
The service industries journal
1
Toward a better understanding of the role of value in markets and marketing
1
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ECONIS (ZBW)
31
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1
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10
of
31
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date (oldest first)
1
Experience co-creation in financial services : an empirical exploration
Ponsignon, Frederic
;
Klaus, Philipp
;
Maull, Roger S.
- In:
Journal of service management
26
(
2015
)
2
,
pp. 295-320
Persistent link: https://www.econbiz.de/10011401343
Saved in:
2
Analyzing customer experience feedback using text mining : a linguistics-based approach
Ordenes, Francisco Villarroel
;
Theodoulidis, Babis
; …
- In:
Journal of service research : JSR
17
(
2014
)
3
,
pp. 278-295
Persistent link: https://www.econbiz.de/10010393230
Saved in:
3
Every cloud has a silver lining : exploring the dark side of value co-creation in B2B service networks
Chowdhury, Ilma Nur
;
Gruber, Thorsten
;
Zolkiewski, Judy
- In:
Industrial marketing management : the international …
55
(
2016
),
pp. 97-109
Persistent link: https://www.econbiz.de/10011503620
Saved in:
4
Customer integration in service innovation
Edvardsson, Bo
;
Gustafsson, Anders
;
Kristensson, Per
; …
- In:
The handbook of innovation and services : a …
,
(pp. 301-317)
.
2010
Persistent link: https://www.econbiz.de/10003953576
Saved in:
5
Why is service-dominant logic based service system better?
Edvardsson, Bo
;
Ng, Gloria
;
Min, Choo Zhi
;
Firth, Robert
- In:
International journal of quality and service sciences
5
(
2013
)
2
,
pp. 171-190
Persistent link: https://www.econbiz.de/10009768459
Saved in:
6
Understanding new service development and service innovation through innovation modes
Gremyr, Ida
;
Witell, Lars
;
Löfberg, Nina
;
Edvardsson, Bo
; …
- In:
The journal of business & industrial marketing
29
(
2014
)
2
,
pp. 123-131
Persistent link: https://www.econbiz.de/10010248164
Saved in:
7
Having a strategy for new service development : does it really matter?
Edvardsson, Bo
;
Meiren, Thomas
;
Schäfer, Adrienne
; …
- In:
Journal of service management
24
(
2013
)
1
,
pp. 25-44
Persistent link: https://www.econbiz.de/10009728604
Saved in:
8
Managing the innovation co-creation challenge : lessons from service exemplars Disney and IKEA
Ford, Robert C.
;
Edvardsson, Bo
;
Dickson, Duncan
; …
- In:
Organizational dynamics : a quarterly review of …
41
(
2012
)
4
,
pp. 281-290
Persistent link: https://www.econbiz.de/10009667014
Saved in:
9
Customer experience from a self-service system perspective
Åkesson, Maria
;
Edvardsson, Bo
;
Tronvoll, Bård
- In:
Journal of service management
25
(
2014
)
5
,
pp. 677-698
Persistent link: https://www.econbiz.de/10010426047
Saved in:
10
Show you care : initiating co-creation in service recovery
Xu, Yingzi
;
Marshall, Roger
;
Edvardsson, Bo
;
Tronvoll, Bård
- In:
Journal of service management
25
(
2014
)
3
,
pp. 369-387
Persistent link: https://www.econbiz.de/10010384971
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