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~subject:"Customer retention"
~type_genre:"Collection of articles written by one author"
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Customer retention
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The influence of advisors, advisor-customer relationships, and the financial crisis on satisfaction and retention of retail banking customers : three empirical studies
Lange, Konstantin
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2015
Persistent link: https://www.econbiz.de/10010478556
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Essays on consumer behavior in the financial services industry and beyond : a multinational, cross-industry perspective on consumer-company relationships
Rüfenacht, Matthias
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2017
Persistent link: https://www.econbiz.de/10011981801
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3
Information processing in customer relationship management : investigating the role of electronic word-of-mouth and loyalty programs
Mafael, Alexander
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2015
Persistent link: https://www.econbiz.de/10011569813
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