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A case of leadership styles : the new boss

Abu-Dieh, Musa; Abu-Dieh, Ala'a; Warren, Lorraine - In: Cases on management and organizational behavior in an …, (pp. 226-240). 2014

Persistent link: https://www.econbiz.de/10010238237

Determinants of customer satisfaction of banking industry in Bangladesh

Uddin, Mohammed Belal; Akhter, Bilkis - In: Pakistan Journal of Commerce and Social Sciences (PJCSS) 6 (2012) 2, pp. 242-256

This study aims to investigate, through the development and operationalized constructs of service quality, service charge, perceived value, and customer satisfaction; customer satisfaction and its determinants of the banking industry in Bangladesh. An exploratory factor analysis and structural...

Persistent link: https://www.econbiz.de/10011938313

Enhancing customer experience in the service industry : a global perspective

Altinay, Levent (ed.); Poudel, Surya (ed.) - 2016

Persistent link: https://www.econbiz.de/10011419571

Expectation and perception of internet banking service quality of select Indian private and public sector banks : a comparative case study

Ray, Nilanjan - In: Online banking security measures and data protection, (pp. 58-68). 2017

Persistent link: https://www.econbiz.de/10011610405

Malaysian Airlines versus AirAsia : customer satisfaction, service quality and service branding

Adapa, Sujana; Roy, Sanjit - In: Services marketing cases in emerging markets : an asian …, (pp. 67-75). 2017

Persistent link: https://www.econbiz.de/10011537865

Business success through service excellence

Clark, Moira; Baker, Susan - 2004

Persistent link: https://www.econbiz.de/10001805938

Kunden fürs Leben : so schaffen Dienstleister Premium-Service mit den Prinzipien der The Ritz-Carlton Hotel Company

Michelli, Joseph - 2009

Persistent link: https://www.econbiz.de/10003788282

Kano model : a dynamic approach for classifying and prioritising requirements of airline travellers with three case studies on international airlines

Shahin, Arash; Zairi, Mohamed - In: Total quality management & business excellence : an … 20 (2009) 9/10, pp. 1003-1028

Persistent link: https://www.econbiz.de/10003921608

Measuring service quality in apparel retailing : a study in the state of Andhra Pradesh

Bhaskar, N. Udaya; Devi, P. Uma Maheswari; Shekhar, B. Raja - In: International journal of economics and management … 1 (2011) 1, pp. 80-88

Persistent link: https://www.econbiz.de/10009503527

Looking for potential service quality gaps to improve customer satisfaction by using a new GA approach

Tsai, Ming-chun; Chen, Lu-fang; Chan, Ya-hui; Lin, Shu-ping - In: Total quality management & business excellence : an … 22 (2011) 9, pp. 941-956

Persistent link: https://www.econbiz.de/10009504079

A service of the