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CRM scale development for enhancing business excellence in the Indian airline sector
Agariya, Arun Kumar; Tikoria, Jyoti - In: International journal of business excellence 12 (2017) 4, pp. 537-557
Persistent link: https://www.econbiz.de/10011801640
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Development and validation of service quality scale for Indian telecom sector
Agariya, Arun Kumar; Tikoria, Jyoti - In: International journal of services and operations … 37 (2020) 4, pp. 477-508
Persistent link: https://www.econbiz.de/10012522182
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SERVQUIX : a tool for service quality measurement in Indian banks
Agariya, Arun Kumar; Tikoria, Jyoti - In: International journal of services and operations … 46 (2023) 4, pp. 520-539
Persistent link: https://www.econbiz.de/10015062930