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Customer satisfaction
Consumer behaviour
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Konsumentenverhalten
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Gastronomie
12
Restaurant industry
12
Dienstleistungsqualität
11
Service quality
11
Kundenzufriedenheit
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Lu, Lu
9
Cai, Ruiying
2
Gursoy, Dogan
2
King, Ceridwyn
2
Zhang, Pei
2
Zhang, Tingting (Christina)
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Andajigarmaroudi, Saeed
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Chi, Christina G.
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Chi, Christina Geng-Qing
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International journal of hospitality management
4
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
2
Tourism management : research, policies, practice
2
Journal of business research : JBR
1
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ECONIS (ZBW)
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Lined up? : examining a "waiting line" effect in technology-enabled restaurant menu ordering
Lee, Wangoo
;
Lu, Lu
- In:
Journal of hospitality & tourism research : JHTR ; the …
49
(
2025
)
3
,
pp. 433-448
Persistent link: https://www.econbiz.de/10015193322
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2
Authenticity, involvement, and image : evaluating tourist experiences at historic districts
Lu, Lu
;
Chi, Christina G.
;
Liu, Yi
- In:
Tourism management : research, policies, practice
50
(
2015
),
pp. 85-96
Persistent link: https://www.econbiz.de/10011312646
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3
Developing a consumer complaining and recovery effort scale
Lu, Lu
;
Gursoy, Dogan
;
Chi, Christina Geng-Qing
;
Xiao, …
- In:
Journal of hospitality & tourism research : JHTR ; the …
42
(
2018
)
5
,
pp. 686-715
Persistent link: https://www.econbiz.de/10011912319
Saved in:
4
Effect of disruptive customer behaviors on others' overall service experience : an appraisal theory perspective
Cai, Ruiying
;
Lu, Lu
;
Gursoy, Dogan
- In:
Tourism management : research, policies, practice
69
(
2018
),
pp. 330-344
Persistent link: https://www.econbiz.de/10011903532
Saved in:
5
Service encounter value and online engagement behaviors
Zhang, Tingting (Christina)
;
Zhang, Pei
;
Lu, Lu
- In:
International journal of hospitality management
85
(
2020
),
pp. 1-13
Persistent link: https://www.econbiz.de/10012241352
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6
Exploring guest response towards service failure in home-sharing : service presence and consumption motivation
Lu, Lu
;
Mody, Makarand Amrish
;
Andajigarmaroudi, Saeed
- In:
International journal of hospitality management
87
(
2020
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012241810
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7
Building trust through a personal touch : consumer response to service failure and recovery of home-sharing
Lu, Lu
;
Cai, Ruiying
;
King, Ceridwyn
- In:
Journal of business research : JBR
117
(
2020
),
pp. 99-111
Persistent link: https://www.econbiz.de/10012285524
Saved in:
8
Social servicescape's impact on customer perceptions of the hospitality brand : the role of branded social cues
Garmaroudi, Saeed Andaji
;
King, Ceridwyn
;
Lu, Lu
- In:
International journal of hospitality management
93
(
2021
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012435849
Saved in:
9
Leveraging "human-likeness" of robotic service at restaurants
Lu, Lu
;
Zhang, Pei
;
Zhang, Tingting (Christina)
- In:
International journal of hospitality management
94
(
2021
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012495033
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