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~subject:"Customer satisfaction"
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Customer satisfaction
Business process management
14
Prozessmanagement
14
Operations Management
13
Dienstleistungssektor
12
Service industry
12
Theorie
11
Theory
11
USA
11
Lieferkette
10
Supply chain
10
United States
10
Management
8
Supply Chain Management
8
Dienstleistung
6
Dienstleistungsmanagement
6
Dienstleistungsqualität
6
Kundenzufriedenheit
6
Production management
6
Service management
6
Service quality
6
Services
6
Information service provider
5
Information services
5
Informationsdienstleister
5
Informationsdienstleistung
5
Beziehungsmarketing
4
Organisationsentwicklung
4
Outsourcing
4
Produktionswirtschaft
4
Relationship marketing
4
Controlling
3
Customer service
3
Dienstleistungsmarketing
3
E-commerce
3
Electronic Commerce
3
Informationsmanagement
3
Informationswirtschaft
3
Kundenservice
3
Management control
3
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English
6
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Chase, Richard B.
6
Dasu, Sriram
3
Lünemann, Ulrich F.
1
Reimann, Martin
1
Roth, Aleda V.
1
Stewart, Douglas M.
1
Voss, Chris
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Journal of service management
1
Journal of service research : JSR
1
MIT sloan management review
1
Production and operations management : an international journal of the Production and Operations Management Society
1
Research handbook on services management
1
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ECONIS (ZBW)
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1
Experience psychology : a proposed new subfield of service management
Chase, Richard B.
;
Dasu, Sriram
- In:
Journal of service management
25
(
2014
)
5
,
pp. 574-577
Persistent link: https://www.econbiz.de/10010426063
Saved in:
2
Designing the soft side of customer service
Dasu, Sriram
;
Chase, Richard B.
- In:
MIT sloan management review
52
(
2010/11
)
1
,
pp. 33-39
Persistent link: https://www.econbiz.de/10008859295
Saved in:
3
Experience, service operations strategy, and services as destinations: foundations and exploratory investigation
Voss, Chris
;
Roth, Aleda V.
;
Chase, Richard B.
- In:
Production and operations management : an international …
17
(
2008
)
3
,
pp. 247-266
Persistent link: https://www.econbiz.de/10003737949
Saved in:
4
Uncertainty avoidance as a moderator of the relationship between perceived service quality and customer satisfaction
Reimann, Martin
;
Lünemann, Ulrich F.
;
Chase, Richard B.
- In:
Journal of service research : JSR
11
(
2008/09
)
1
,
pp. 63-73
Persistent link: https://www.econbiz.de/10003750015
Saved in:
5
Failsafing service quality
Chase, Richard B.
;
Stewart, Douglas M.
- In:
Research handbook on services management
,
(pp. 143-152)
.
2022
Persistent link: https://www.econbiz.de/10014452582
Saved in:
6
The customer service solution : managing emotions, trust, and control to win your customer's business
Dasu, Sriram
;
Chase, Richard B.
-
2013
Persistent link: https://www.econbiz.de/10013469204
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