Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Academic Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~subject:"Customer satisfaction"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Experience, Service Operations...
Similar by person
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Customer satisfaction
Theorie
22
Theory
22
Lieferkette
21
Supply chain
21
Business process management
20
Dienstleistungssektor
20
Prozessmanagement
20
Service industry
19
Dienstleistungsqualität
15
Operations Management
15
Production management
15
Service quality
15
Produktionswirtschaft
13
Dienstleistung
12
Services
12
USA
12
Beziehungsmarketing
11
Relationship marketing
11
United States
10
Dienstleistungsmanagement
9
Manufacturing industries
9
Research
9
Service management
9
Competitive advantage
8
Industrie
8
Innovation
8
Kundenzufriedenheit
8
Strategic management
8
Strategisches Management
8
Supply Chain Management
8
Consumer behaviour
7
E-commerce
7
Electronic Commerce
7
Lieferantenmanagement
7
Management
7
Supplier relationship management
7
Wettbewerbsvorteil
7
Forschung
6
Konsumentenverhalten
6
more ...
less ...
Online availability
All
Undetermined
2
Type of publication
All
Article
7
Book / Working Paper
1
Type of publication (narrower categories)
All
Article in journal
6
Aufsatz in Zeitschrift
6
Aufsatz im Buch
1
Book section
1
Guidebook
1
Ratgeber
1
Language
All
English
8
Author
All
Chase, Richard B.
6
Dasu, Sriram
3
Voss, Christopher A.
2
Andreassen, Tor W.
1
Bowen, David E.
1
De Keyser, Arne
1
Kunz, Werner
1
Larivière, Bart
1
Lünemann, Ulrich F.
1
Reimann, Martin
1
Roth, Aleda V.
1
Sirianni, Nancy J.
1
Sousa, Rui
1
Stewart, Douglas M.
1
Voss, Chris
1
Wünderlich, Nancy V.
1
more ...
less ...
Published in...
All
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
1
Journal of business research : JBR
1
Journal of service management
1
Journal of service research : JSR
1
MIT sloan management review
1
Production and operations management : an international journal of the Production and Operations Management Society
1
Research handbook on services management
1
more ...
less ...
Source
All
ECONIS (ZBW)
8
Showing
1
-
8
of
8
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Experience, service operations strategy, and services as destinations: foundations and exploratory investigation
Voss, Chris
;
Roth, Aleda V.
;
Chase, Richard B.
- In:
Production and operations management : an international …
17
(
2008
)
3
,
pp. 247-266
Persistent link: https://www.econbiz.de/10003737949
Saved in:
2
Experience psychology : a proposed new subfield of service management
Chase, Richard B.
;
Dasu, Sriram
- In:
Journal of service management
25
(
2014
)
5
,
pp. 574-577
Persistent link: https://www.econbiz.de/10010426063
Saved in:
3
Designing the soft side of customer service
Dasu, Sriram
;
Chase, Richard B.
- In:
MIT sloan management review
52
(
2010/11
)
1
,
pp. 33-39
Persistent link: https://www.econbiz.de/10008859295
Saved in:
4
Uncertainty avoidance as a moderator of the relationship between perceived service quality and customer satisfaction
Reimann, Martin
;
Lünemann, Ulrich F.
;
Chase, Richard B.
- In:
Journal of service research : JSR
11
(
2008/09
)
1
,
pp. 63-73
Persistent link: https://www.econbiz.de/10003750015
Saved in:
5
Failsafing service quality
Chase, Richard B.
;
Stewart, Douglas M.
- In:
Research handbook on services management
,
(pp. 143-152)
.
2022
Persistent link: https://www.econbiz.de/10014452582
Saved in:
6
The customer service solution : managing emotions, trust, and control to win your customer's business
Dasu, Sriram
;
Chase, Richard B.
-
2013
Persistent link: https://www.econbiz.de/10013469204
Saved in:
7
The effects of service failures and recovery on customer loyalty in e-services : an empirical investigation
Sousa, Rui
;
Voss, Christopher A.
- In:
International journal of operations & production …
29
(
2009
)
8
,
pp. 834-864
Persistent link: https://www.econbiz.de/10009523754
Saved in:
8
"Service Encounter 2.0" : an investigation into the roles of technology, employees and customers
Larivière, Bart
;
Bowen, David E.
;
Andreassen, Tor W.
; …
- In:
Journal of business research : JBR
79
(
2017
),
pp. 238-246
Persistent link: https://www.econbiz.de/10011745302
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
