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Customer satisfaction evaluation : methods for measuring and implementing service quality

Grēgorudēs, Euangelos; Siskos, Yannis - 2010

Persistent link: https://www.econbiz.de/10003874879

Customer Satisfaction Evaluation : Methods for Measuring and Implementing Service Quality

Grēgorudēs, Euangelos - 2010

Persistent link: https://www.econbiz.de/10014275097

Customer Satisfaction Evaluation : Methods for Measuring and Implementing Service Quality

Grēgorudēs, Euangelos - 2010

Basic Methodological Approaches -- Other Methodological Approaches -- MUSA: Multicriteria Satisfaction Analysis -- Extensions of the MUSA Method -- Advanced Topics on the MUSA Method -- Customer Satisfaction Surveys and Barometers -- Applications in Business Organizations -- Customer...

Persistent link: https://www.econbiz.de/10013521291

Comparative satisfaction measurement of ATMs vs Tellers

Bouranta, A.; Kouremenos, A.; Siskos, Yannis - In: New trends in banking management : with 42 tables, (pp. 37-52). 2002

Persistent link: https://www.econbiz.de/10001703783

Customer satisfaction barometers and economic development : an explorative ordinal regression analysis

Grigoroudis, E.; Nikolopoulou, G.; Zopounidis, Constantin - In: Total quality management & business excellence : an … 19 (2008) 5/6, pp. 441-460

Persistent link: https://www.econbiz.de/10003740718

Estimating the performance of the logistics services attributes influencing customer satisfaction in the field of refrigerated transport

Gajawska, Teresa; Grēgorudēs, Euangelos - In: International journal of shipping and transport … 9 (2017) 5, pp. 540-561

Persistent link: https://www.econbiz.de/10011850057

Agro-tourism customer satisfaction analysis based on the theory of attractive quality

Lachnidaki, Maria; Grēgorudēs, Euangelos; Zopounidis, … - In: Interdisciplinary perspectives on operations management …, (pp. 290-312). 2021

Persistent link: https://www.econbiz.de/10012384732

Improving customer experience in the cruise industry in the post pandemic era

Manolitzas, Panagiotis; Glaveli, Niki; Palamas, Stergios; … - In: Cogent business & management 9 (2022) 1, pp. 1-6

The current research re-examines cruisers' satisfaction in the context of online user generated content extracted from CruiseCritics through the application of Multicriteria Satisfaction Analysis Method (MUSA). MCDA methods evaluate alternative courses of action with respect to criteria that...

Persistent link: https://www.econbiz.de/10014443664

A multicriteria analysis approach to tourists' satisfaction with local food consumption

Tiganis, Antonios; Kartsonakis, Stratos; Tsakiridou, … - In: Operational Research Methods in Business, Finance and …, (pp. 99-120). 2023

Persistent link: https://www.econbiz.de/10014319843