Estimating the performance of the logistics services attributes influencing customer satisfaction in the field of refrigerated transport
Teresa Gajawska, Evangelos Grigoroudis
| Year of publication: |
2017
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|---|---|
| Authors: | Gajawska, Teresa ; Grēgorudēs, Euangelos |
| Published in: |
International journal of shipping and transport logistics : IJSTL. - Genéve [u.a.] : Inderscience Enterprises, ISSN 1756-6517, ZDB-ID 2540122-1. - Vol. 9.2017, 5, p. 540-561
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| Subject: | logistics services | service quality | customer satisfaction | refrigerated transport | ordered weighted averaging | OWA | SERVQUAL method | RR approach | service providers | purchasers of logistics services | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Logistikunternehmen | Logistics provider | Logistik | Logistics |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://ebvufind01.dmz1.zbw.eu/10011850057