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Customer satisfaction
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Mikulić, Josip
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
3
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Journal of hospitality marketing & management
1
Managing service quality : MSQ ; an international journal
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Tourism management : research, policies, practice
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Tourism review
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ECONIS (ZBW)
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Evaluating hotel animation programs at Mediterranean sun-and-sea resorts : an impact-asymmetry analysis
Mikulić, Josip
;
Prebežac, Darko
- In:
Tourism management : research, policies, practice
32
(
2011
)
3
,
pp. 688-696
Persistent link: https://www.econbiz.de/10008907700
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2
Rethinking the importance grid as a research tool for quality managers
Mikuli´c, Josip
;
Prebežac, Darko
- In:
Total quality management & business excellence : an …
22
(
2011
)
9
,
pp. 993-1006
Persistent link: https://www.econbiz.de/10009504070
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3
A critical review of techniques for classifying quality attributes in the Kano model
Mikulic, Josip
;
Prebežac, Darko
- In:
Managing service quality : MSQ ; an international journal
21
(
2011
)
1
,
pp. 46-66
Persistent link: https://www.econbiz.de/10008989021
Saved in:
4
Exploring drivers of student satisfaction and dissatisfactio : an assessment of impact-asymmetry and impact-range
Mikulić, Josip
;
Dužević, Ines
;
Baković, Tomislav
- In:
Total quality management & business excellence : an …
26
(
2015
)
11/12
,
pp. 1213-1225
Persistent link: https://www.econbiz.de/10011528225
Saved in:
5
An extended framework for analysing higher education performance
Dužević, Ines
;
Mikulić, Josip
;
Baković, Tomislav
- In:
Total quality management & business excellence : an …
29
(
2018
)
5
,
pp. 599-617
Persistent link: https://www.econbiz.de/10011854106
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6
The factor structure of medical tourist satisfaction : exploring key drivers of choice, delight, and frustration
Mikulić, Josip
;
Krešić, Damir
;
Šerić, Maja
- In:
Journal of hospitality & tourism research : JHTR ; the …
45
(
2021
)
8
,
pp. 1489-1512
Persistent link: https://www.econbiz.de/10012624209
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7
An investigation of the asymmetric relationships between service quality attributes and customer engagement : a three-factor theory approach
Albayrak, Tahir
;
Davras, Özgür
;
Caber, Meltem
; …
- In:
Journal of hospitality marketing & management
33
(
2024
)
7
,
pp. 898-916
Persistent link: https://www.econbiz.de/10015083975
Saved in:
8
Asymmetric effects of wellness destination and wellness facility attributes on tourist satisfaction
Mikulić, Josip
;
S̆erić, Maja
;
Kres̆ić, Damir
- In:
Tourism review
79
(
2024
)
4
,
pp. 969-980
Persistent link: https://www.econbiz.de/10015049356
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