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~subject:"Customer satisfaction"
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Customer satisfaction
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Rutherford, Brian N.
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Journal of business research : JBR
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Journal of personal selling & sales management : JPSSM
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The journal of personal selling & sales management : JPSSM
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Buyer-seller relationships within a multisource context : understanding customer defection and available alternatives
Friend, Scott B.
;
Hamwi, G. Alexander
;
Rutherford, Brian N.
- In:
The journal of personal selling & sales management : JPSSM
31
(
2011
)
4
,
pp. 383-395
Persistent link: https://www.econbiz.de/10009389591
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2
The mediating role of cooperative norms in the formation of buyer commitment in the buyer-seller relationship
Vieira, Valter Afonso
;
Mayberry, Robert
;
Boles, James …
- In:
The journal of business & industrial marketing
38
(
2023
)
7
,
pp. 1409-1423
Persistent link: https://www.econbiz.de/10014314113
Saved in:
3
Multisource commitment to suppliers and salespeople
Anaza, Nwamaka A.
;
Rutherford, Brian N.
- In:
Journal of marketing channels : ... distribution …
18
(
2011
)
3
,
pp. 171-188
Persistent link: https://www.econbiz.de/10009271373
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4
Sequencing of multi-faceted job satisfaction across business-to-business and business-to-consumer salespeople : a multi-group analysis
Hartmann, Nathaniel N.
;
Rutherford, Brian N.
;
Park, Jungkun
- In:
Journal of business research : JBR
70
(
2017
),
pp. 153-159
Persistent link: https://www.econbiz.de/10011620405
Saved in:
5
Reconceptualizing the measurement of multidimensional salesperson job satisfaction
Rutherford, Brian N.
;
Boles, James Sanders
;
Ambrose, …
- In:
Journal of personal selling & sales management : JPSSM
39
(
2019
)
3
,
pp. 287-298
Persistent link: https://www.econbiz.de/10012200888
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