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Emotional loyalty and share of wallet: a contingency approach
Kim, Hye-yŏng; Lee, Min-young - In: Journal of retailing and consumer services 17 (2010) 5, pp. 333-339
Persistent link: https://www.econbiz.de/10008654251
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The importance of self-service kiosks in developing consumers' retail patronage intentions
Lee, Hyun-joo; Fairhurst, Ann E.; Lee, Min-young - In: Managing service quality : MSQ ; an international journal 19 (2009) 6, pp. 687-701
Persistent link: https://www.econbiz.de/10009525047
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The role of love in satisfied customers' relationships with retailers
Kim, Hye-yŏng; Kim, Youn-kyung; Jolly, Laura; … - In: The international review of retail, distribution and … 20 (2010) 3, pp. 285-296
Persistent link: https://www.econbiz.de/10003996368
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Older consumers' TV home shopping : loneliness, parasocial interaction, and perceived convenience
Lim, Chae Mi; Kim, Youn-kyung - In: Psychology & marketing 28 (2011) 8, pp. 763-780
Persistent link: https://www.econbiz.de/10009267756
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Older consumers' TV shopping : emotions and satisfaction
Lim, Chae Mi; Kim, Youn-Kyung - In: International journal of retail & distribution management 45 (2017) 3, pp. 292-307
Persistent link: https://www.econbiz.de/10011640121