Narrow search
Showing 1 - 6 of 6
Cover Image
How the personality of retail bank customers interferes with the relationship between service quality and loyalty
Al-Hawari, Mohd Ahmad - In: The international journal of bank marketing : IJBM 33 (2015) 1, pp. 41-57
Persistent link: https://www.econbiz.de/10010530075
Cover Image
Do offline factors trigger customers' appetite for online continual usage? : a study of online reservation in the airline industry
Al-Hawari, Mohd Ahmad; Mouakket, Samar - In: Asia Pacific journal of marketing and logistics 24 (2012) 4, pp. 640-657
Persistent link: https://www.econbiz.de/10009659848
Cover Image
Emotional stability and switching barriers in the retail banking context
Al-Hawari, Mohd Ahmad - In: Managing service quality : MSQ ; an international journal 24 (2014) 5, pp. 469-486
Persistent link: https://www.econbiz.de/10010422312
Cover Image
Examining the antecedents of e-loyalty intention in an online reservation environment
Mouakket, Samar; Al-Hawari, Mohd Ahmad - In: The journal of high technology management research 23 (2012) 1, pp. 46-57
Persistent link: https://www.econbiz.de/10009563382
Cover Image
Does customer sociability matter? : differences in e-quality, e-satisfaction, and e-loyalty between introvert and extravert online banking users
Al-Hawari, Mohd Ahmad - In: The journal of services marketing 28 (2014) 7, pp. 538-546
Persistent link: https://www.econbiz.de/10010434582
Cover Image
Do frontline employees cope effectively with abusive supervision and customer incivility? : testing the effect of employee resilience
Al-Hawari, Mohd Ahmad; Bani-Melhem, Shaker; Quratulain, … - In: Journal of business and psychology 35 (2020) 2, pp. 223-240
Persistent link: https://www.econbiz.de/10012226862