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~subject:"Customer satisfaction"
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Customer satisfaction
Marketing
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Doorn, Jenny van
7
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Journal of service research : JSR
2
European journal of marketing
1
Gabler Edition Wissenschaft / Business-to-Business-Marketing
1
Innovationen für das Industriegütermarketing : Festschrift für Professor Dr. Dr. h. c. Klaus Backhaus zum 60. Geburtstag
1
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
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ECONIS (ZBW)
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1
Satisfaction as a predictor of future performance : a replication
Doorn, Jenny van
;
Leeflang, Peter
;
Tijs, Marleen
- In:
International journal of research in marketing : IJRM ; …
30
(
2013
)
3
,
pp. 314-318
Persistent link: https://www.econbiz.de/10009779949
Saved in:
2
Understanding how satisfactory service relationships can be mutually beneficial in the higher education context
Malhotra, Neeru
;
Frech, Bernadette
;
Leeflang, Peter
; …
- In:
European journal of marketing
57
(
2023
)
2
,
pp. 562-598
Persistent link: https://www.econbiz.de/10013502596
Saved in:
3
Zufriedenheitsdynamik : eine Panelanalyse bei industriellen Dienstleistungen
Doorn, Jenny van
-
2004
-
1. Aufl.
Persistent link: https://www.econbiz.de/10002071222
Saved in:
4
Is there a halo effect in satisfaction formation in business-to-business services?
Doorn, Jenny van
- In:
Journal of service research : JSR
11
(
2008/09
)
2
,
pp. 124-141
Persistent link: https://www.econbiz.de/10003776094
Saved in:
5
Zufriedenheitsforschung im Industriegütermarketing : welche Forschungsaufgaben ergeben sich, wenn Kundenzufriedenheit als dynamisches Phänomen betrachtet wird?
Doorn, Jenny van
- In:
Innovationen für das Industriegütermarketing : …
,
(pp. 201-219)
.
2007
Persistent link: https://www.econbiz.de/10003435676
Saved in:
6
Zufriedenheitsdynamik bei gewerblichen Verkehrsdienstleistungen
Backhaus, Klaus
;
Doorn, Jenny van
- In:
Marktdynamik und Innovation : Gedächtnisschrift für …
,
(pp. 249-272)
.
2004
Persistent link: https://www.econbiz.de/10001996692
Saved in:
7
Critical incidents and the impact of satisfaction on customer share
Doorn, Jenny van
;
Verhoef, Peter C.
- In:
Journal of marketing
72
(
2008
)
4
,
pp. 123-142
Persistent link: https://www.econbiz.de/10003747976
Saved in:
8
Domo arigato Mr. Roboto : emergence of automated social presence in organizational frontlines and customers’ service experiences
Doorn, Jenny van
;
Mende, Martin
;
Noble, Stephanie M.
; …
- In:
Journal of service research : JSR
20
(
2017
)
1
,
pp. 43-58
Persistent link: https://www.econbiz.de/10011647482
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