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Islamic banks : contrasting the drivers of customer satisfaction on image, trust, and loyalty of Muslim on non-Muslim customers in Malaysia
Amin, Muslim; Zaidi Isa; Fontaine, Rodrigue - In: The international journal of bank marketing : IJBM 31 (2013) 2, pp. 79-97
Persistent link: https://www.econbiz.de/10009733592
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An examination of the relationship between service quality perception and customer satisfaction : a SEM approach towards Malaysia Islamic banking
Amin, Muslim; Zaidi Isa - In: International journal of Islamic and Middle Eastern … 1 (2008) 3, pp. 191-209
Persistent link: https://www.econbiz.de/10003782399
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Islamic banks : Contrasting the drivers of customer satisfaction on image, trust, and loyalty of Muslim and non‐Muslim customers in Malaysia
Amin, Muslim; Isa, Zaidi; Fontaine, Rodrigue - In: International Journal of Bank Marketing 31 (2013) 2, pp. 79-97
Purpose – The purpose of this study is to investigate customer satisfaction and its effect on image, trust, and customer loyalty for Islamic banks. Design/methodology/approach – The study uses data from Islamic banks and dual‐window Islamic banks, pertaining to two different customer...
Persistent link: https://www.econbiz.de/10014760064
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An examination of the relationship between service quality perception and customer satisfaction : A SEM approach towards Malaysian Islamic banking
Amin, Muslim; Isa, Zaidi - In: International Journal of Islamic and Middle Eastern … 1 (2008) 3, pp. 191-209
Purpose – This study attempts to examine the relationship between service quality perception and customers' satisfaction in Malaysian Islamic banking using the SEM approach. Design/methodology/approach – This model starts with SERVQUAL measurement scales consisting of six dimensional...
Persistent link: https://www.econbiz.de/10014826465
Cover Image
An examination of the relationship between service quality perception and customer satisfaction: A SEM approach towards Malaysian Islamic banking
Amin, Muslim; Isa, Zaidi - In: International Journal of Islamic and Middle Eastern … 1 (2008) September, pp. 191-209
Purpose – This study attempts to examine the relationship between service quality perception and customers' satisfaction in Malaysian Islamic banking using the SEM approach. Design/methodology/approach – This model starts with SERVQUAL measurement scales consisting of six dimensional...
Persistent link: https://www.econbiz.de/10005002522