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Social and equity inferences in customers' evaluation of services
Voss, Kevin E.; Jiménez, Fernando R. - In: Journal of marketing theory and practice 18 (2010) 3, pp. 219-232
Persistent link: https://www.econbiz.de/10003997666
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Cross-cultural differences in the effect of received word-of-mouth referral in relational service exchange
Schumann, Jan Hendrik; Wangenheim, Florian von; … - In: Journal of international marketing 18 (2010) 3, pp. 62-80
Persistent link: https://www.econbiz.de/10008657427
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The effect of country of origin on the perceived quality of e-services
Zhang, Zhuofan; Jiménez, Fernando R.; Yang, Shuang - In: International journal of electronic marketing and … 13 (2022) 4, pp. 411-424
Persistent link: https://www.econbiz.de/10014309988